Business Analyst

• Work within client delivery teams contributing to sprint planning, backlog refinement, and risk identification under the coordination of a Delivery Manager. • Lead client discovery workshops, challenge legacy processes, and identify opportunities for Cytora's AI platform to add value. • Translate client business needs into clear requirements, user stories, and process designs that direct engineering and product conversations. • Design and optimise AI-driven workflows including prompt strategies and analytical reporting. • Actively leverage AI tools — including Claude — to eliminate inefficiency, automate repetitive analysis tasks, and enhance insight generation. • Own test strategy, acceptance criteria, and UAT leadership covering end-to-end scenarios, edge cases, compliance-sensitive flows, and AI output validation. • Manage in-depth analytical reporting of product performance using tools such as Thoughtspot.

• Have proven Business Analysis experience with meaningful exposure to the insurance sector — underwriting, claims, policy administration, or distribution. • Have a proven ability to run client-facing workshops and influence senior stakeholders, including the confidence to challenge established thinking constructively. • Have practical, hands-on experience with AI tools including prompt engineering, building AI-assisted workflows, and a clear understanding of LLM behaviour and limitations. • Have a high standard of written and verbal communication in English. • Have the permanent right to work in the UK without requiring visa sponsorship.

• Be multilingual — fluency in additional languages beyond English is advantageous. • Have experience with analytical reporting tools such as Thoughtspot. • Have experience working in agile delivery teams within an insurtech or SaaS environment. • Have experience designing or optimising AI-driven workflows in a client-facing context.

• Contribute to sprint planning, backlog refinement, and risk identification within client delivery teams. • Lead discovery workshops and challenge existing client processes to identify improvement opportunities. • Translate business needs into requirements, user stories, and process designs. • Identify data inputs, system integration touchpoints, and exception scenarios early in the design lifecycle. • Design and optimise AI-driven workflows and prompt strategies. • Manage detailed analytical reporting of product performance. • Own test strategy, acceptance criteria, and UAT for AI-powered solutions. • Drive continuous improvement by monitoring live solutions and iterating to enhance performance.

Do you want to work alongside some of the smartest ML, AI and software engineers in a supportive environment? Do you want to have a global positive impact on an essential insurance industry, want to truly learn as much as possible and sharpen your skills? Founded in 2014 in Cambridge, we believe Cytora is the perfect company if you want to work in one of the leading digital risk processing platforms in the world. With Cytora, global insurers such as Allianz, Beazley, and Chubb can digitise risk data at scale, turning unstructured information into structured, decision-ready formats. This helps them be more specific in measuring risk and providing insurance they feel comfortable with. In case you want to help the insurance industry measure better and more efficiently while working with some of the smartest people in the space, then Cytora is the place to be.

• Work fully remotely from anywhere in the UK. • Enjoy flexible working arrangements in a remote-first culture. • Access professional development opportunities including attendance at industry conferences. • Receive health insurance. • Attend annual company retreats. • Work at the intersection of insurance domain expertise and cutting-edge AI innovation.

Cytora, now an Applied Systems company, is transforming how insurers and brokers connect, operate, and grow. The company builds AI and Generative AI-powered platforms that help insurers optimise risk evaluation and decision-making — turning manual workflows into fully automated digital processes. This Business Analyst role sits at the heart of client delivery, working directly with insurance clients to design smarter, AI-powered solutions.