Program Manager

• Oversee and manage customer programmes and a portfolio of projects within the Professional Services organisation. • Lead delivery of multi-workstream professional services engagements with some of the largest and most strategic customers. • Provide strategic guidance to the team and customer while ensuring the successful delivery of client projects including long-term strategy.

• Have proficiency with forecasting and reporting metrics. • Be able to lead Programme Management level meetings including the weekly PM meeting. • Be able to formulate, organise, monitor, and manage inter-connected projects. • Be able to manage budgets and timelines for long-term projects. • Be able to develop long-term plans in collaboration with customers. • Be able to partner with Engagement Managers and Architects to develop long-term plans in support of customer adoption and transformation. • Obtain GitLab Project Management certification within 2 months of starting the role.

• Have experience with agile delivery methodologies in a professional services context. • Have experience managing programmes for large enterprise or strategic accounts. • Have experience with DevSecOps or software development lifecycle tools. • Have experience with programme-level RACI, WBS, and escalation path frameworks.

• Lead delivery of multi-workstream professional services engagements with the largest and most strategic customers. • Build strong relationships with key customer stakeholders including executive leaders, programme and project managers, engineering, development, and security teams. • Develop a delivery methodology that leverages agile and project management best practices and communicate how it will be used to key customer stakeholders. • Build and continuously communicate the Programme Roadmap, dependencies, and deliverables. • Manage stakeholder expectations to gain approval on project milestones. • Define programme strategy including programme justification, benefits, scope, timeline, resources, stakeholders, RACI charts, success criteria, WBS, communication plans, and escalation paths. • Work closely with Engagement Managers to define workstreams when scoping larger customer programmes including reviewing proposals or Statements of Work. • Assist the Regional Delivery Managers in creating and executing quarterly OKRs that drive optimisation of all Project Manager processes.

• Work fully remote from the UK. • Receive flexible paid time off. • Receive equity compensation and access to the Employee Stock Purchase Plan. • Access a growth and development fund. • Benefit from parental leave. • Receive home office support.

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