Senior Market Research Manager

• Build and lead a team of Market Researchers embedded across Monzo, while remaining hands-on in delivering customer and market insights. • Partner with leadership to ensure teams are solving the right customer problems based on deep market understanding. • Lead competitive analysis and shape value propositions to tailor Monzo's brand voice for new global markets. • Conduct and enable primary qualitative and quantitative studies to analyse competitors, macro trends, pricing, and brand perception. • Use advanced quantitative methods such as conjoint analysis, MaxDiff, and segmentation to sharpen and prioritise plans. • Test and refine messaging and product positioning to ensure they resonate in market. • Translate market insights into commercial opportunities and increase their visibility across the organisation.

• Have experience enabling product and growth strategy in a high-growth product or technology organisation. • Have used market research methods including branding, advertising, and growth marketing research. • Be able to triangulate a range of insights — brand tracking data, user insights, and more — into a compelling source of truth. • Be comfortable with advanced quantitative analysis techniques such as conjoint analysis, max-diff scaling, clustering, and segmentation. • Blend qualitative and quantitative research rigorously and thoughtfully. • Be comfortable in modern research tech stacks and able to independently drive analysis from raw data. • Have experience coaching non-researchers on how to effectively use market insights. • Be an empowering manager who balances high autonomy with supportive coaching and clear performance management. • Have experience building or informing go-to-market strategies and driving sustainable growth through strategic thinking.

• Have experience enabling successful international expansion. • Have experience scaling a high-growth agile tech organisation. • Have worked in both B2B and B2C environments. • Have familiarity with Qualtrics or similar research platforms for quantitative analysis.

• Build and lead Monzo's first dedicated Market Research team, managing 1–3 direct reports. • Deliver deep customer and market insights that shape product and growth strategies. • Lead competitive analysis and value proposition development for new global markets. • Run primary qual and quant studies covering competitors, macro trends, pricing, and brand perception. • Apply conjoint analysis, MaxDiff, segmentation, and other advanced quantitative techniques. • Test and refine messaging and product positioning across markets. • Partner with Research Operations to set standards for tools and processes. • Hire and onboard brilliant, diverse researchers and ensure they are quickly effective.

We have been Monzo customers for years and have always loved their beautiful, simple app UI. We believe their product has a positive impact on millions of customers, motivating them to be more conservative with their spending and helping them save money. Monzo, as a company, has consistently grown over the past 10 years and is known for its strong company culture, generous benefits, and leadership that strives to be truly transparent and cares about its colleagues. It is a company that helps you advance your career and grow as a professional, working with great teams. If you like to join a thriving, upcoming bank and help millions of customers lead a financially sound life, Monzo gives you the opportunity to push ahead.

• Earn £100,000–£135,000 plus share options. • Receive visa sponsorship. • Work fully remotely from anywhere in the UK, with ad hoc meetings in London. • Enjoy flexible working hours with trust to work in a way that suits you and your team. • Receive a Macbook and additional home office setup support for remote workers. • Access a £1,000 annual learning budget for books, training courses, and conferences.

Monzo is on a mission to make money work for everyone — building a bank that is fair, transparent, and a delight to use. The Research team is a group of around 30 individual contributors embedded across collectives including Core Banking and Business Banking, working cross-functionally with Product, Design, Marketing, and Engineering. This role builds out Monzo's Market Research discipline from the ground up, bridging the gap between current users and the wider market opportunity.