Strategic Partnerships Manager

• Manage day-to-day partner relationships proactively, supporting product adoption and value realisation across the contract lifecycle. • Support the Strategic Partnerships Director in defining, tracking, and reporting on success metrics for partnership accounts. • Create regular reports and insights to monitor partner performance, adoption, and engagement. • Identify and raise potential risks or opportunities within the existing partner portfolio. • Act as an escalation point for complex operational queries, facilitating end-to-end resolutions with internal teams. • Champion partners internally by supporting effective collaboration across Product, Technology, and Client Operations.

• Have demonstrable experience in account management, customer success, support, or consultancy roles driving product adoption. • Have excellent verbal, written, and presentation skills with strong active listening. • Have a proven track record of contract retention, minimising churn, and identifying growth opportunities. • Have strong reporting capabilities and proficiency in CRM tools. • Be self-motivated, organised, and a collaborative team player. • Be tech savvy and adaptable to new technologies with good data hygiene practices. • Have the ability to proactively identify issues and find solutions in a fast-paced scale-up environment.

• Have experience or knowledge of AI tools. • Have experience in technical customer support. • Have experience in a tech start-up or scale-up. • Have experience or knowledge of the NHS, healthcare, or healthtech industry. • Have experience or knowledge of workforce management applications.

• Manage and nurture long-term partner relationships with clear, consistent communication. • Support partner adoption of Patchwork products across the contract lifecycle. • Track and report on success metrics, adoption trends, and partner performance. • Collaborate with Client Operations to ensure accurate documentation and internal alignment. • Own complex operational query resolution end to end. • Share partner feedback and insights with Product and Technology teams to inform improvements. • Support the upskilling of internal and external users on Patchwork products and services.

• Earn £40,000–£45,000. • Work in a hybrid and flexible environment with access to co-working spaces across the UK. • Access a cycle scheme and tech loan scheme. • Receive an Employee Assistance Programme through Health Assured. • Access a personal learning and development budget. • Access flexible income options via Stream. • Work from a vibrant, dog-friendly London hub with unlimited refreshments.

Patchwork Health has been on a mission since 2016 to make truly flexible and sustainable working a reality for all healthcare staff. Built by healthcare veterans and co-created with the NHS, their fully integrated workforce management solution is used by over 100 healthcare sites. The Strategic Partnerships Team maximises the value of Patchwork's products and services for partners, focusing on mutual goals, tangible value delivery, and reciprocal growth and retention.