Sales Operations Manager (UK Bank)

• Own and execute the sales operations strategy for Revolut Business in the UK. • Establish and maintain governance, control, and performance management frameworks across outsourced and regulated sales operations. • Lead quality control, conduct monitoring, KPI management, incentive frameworks, and customer outcome oversight. • Act as the primary point of contact with outsourced providers across governance and operational delivery. • Support regulatory readiness, reporting processes, and operational controls within a UK regulated environment. • Manage and develop a small team across QC and compliance functions. • Partner cross-functionally with Compliance, Risk, Legal, Operations, and Sales to improve operational effectiveness and control standards.

• Have 7+ years of experience in sales operations, operations management, governance, outsourcing management, or similar roles within banking or financial services. • Have a solid understanding of governance, control frameworks, and operational risk within regulated environments. • Have experience managing outsourced or third-party operational models. • Have expertise in building and managing performance management frameworks including KPIs, incentives, conduct, QA, and QC processes. • Have familiarity with UK regulatory frameworks and regulated sales environments. • Have great stakeholder management skills and the ability to collaborate cross-functionally. • Have excellent organisational and project management skills with full end-to-end problem ownership. • Be fluent in English.

• Have exposure to packaged bank accounts, insurance products, or regulated sales activities. • Have an insurance qualification (Dip CII) or willingness to complete it. • Have experience supporting certified function or SMCR environments. • Have UK banking experience specifically.

• Own the sales operations strategy for Revolut Business in the UK. • Establish governance, control, and performance management frameworks across outsourced operations. • Lead QC, conduct monitoring, KPI management, and customer outcome oversight. • Manage relationships with outsourced providers on governance and operational delivery. • Provide oversight to colleagues undertaking regulated activities within a certified function environment. • Support regulatory readiness and operational controls reporting. • Manage and develop a small QC and compliance team. • Support strategic growth initiatives including private banking operations.

• Work fully remotely from the UK, in-office, or a combination — full flexibility to choose the setup that suits you best. • Manage and develop your own small team with real ownership over a high-impact function. • Join a team certified as a Great Place to Work™. • Be part of a fast-growing, mission-driven fintech serving 70+ million customers worldwide. • Access Revolut's D&I framework and inclusive, multicultural working environment.

Revolut is on a mission to help people get more from their money — more visibility, more control, and more freedom. Since 2015, its powerhouse of products has grown to serve 70+ million customers globally. The Operations team tackles the company's toughest challenges with speed, precision, and creativity. This Sales Operations Manager role focuses on expanding Revolut Business features in the UK, owning governance and performance frameworks across regulated and outsourced sales operations.