Partner Delivery Lead, Music

• Join the Partner Operations team at the heart of the Live Music business at a rare inflection point mid-build where your fingerprints will be on the systems, processes, and outcomes that define how the programme grows. • Lead customer success for the live event affiliate programme and own the operational infrastructure that keeps the ticket partner ecosystem running and growing. • Operationalise new business offerings turning things that don't yet have a playbook into one.

• Have a proven track record of building and scaling operational systems. • Understand campaign operations and live event ecosystems. • Be experienced working cross-functionally with R&D, BD, and Marketing teams. • Have strong attention to detail and be able to spot scaling risks before they become problems. • Be comfortable with SLAs, KPI tracking, and reporting. • Have hands-on experience with workflow tools like HubSpot, Zendesk, Jira, or Coupa. • Be genuinely curious about AI and automation as levers for operational efficiency.

• Be familiar with marketing channels and affiliate programmes. • Have experience building offshore support models. • Have experience with AI-enabled workflows and automation in CRM systems. • Have experience in the live music or ticketing industry.

• Oversee setup, execution quality, and operational health of campaigns globally. • Design quality assurance frameworks and intelligent escalation pathways to reduce risk. • Build scalable infrastructure through offshore support models, third-party tooling, and AI-enabled workflows. • Manage partner escalation and communication workflows with CS and external partners. • Develop process documentation, troubleshooting frameworks, and partner guidelines. • Identify and implement AI tooling to reduce turnaround times across SLA management and partner communication. • Build automation in CRM and workflow systems such as HubSpot, Zendesk, and Jira. • Serve as connective tissue across BD, Marketing, Product, CS, Finance, and external partners.

• Work flexibly from anywhere in the EMEA region within Central Eastern time zone. • Access extensive learning opportunities through the dedicated GreenHouse team. • Receive flexible share incentives letting you choose how you share in success. • Benefit from 6 months global parental leave for all new parents. • Access All The Feels employee assistance programme and self-care hub. • Swap public holidays flexibly according to your values and beliefs.

Spotify transformed music listening forever when it launched in 2008. Live Music at Spotify is dedicated to connecting fans with live experiences bridging the world of streaming and the concert floor. The Partner Operations team leads customer success for the live event affiliate programme and owns the operational infrastructure that keeps the ticket partner ecosystem running and growing.