Solutions Architect

• Sit at the intersection between sales, implementation, and product to ensure the best possible product is developed, sold, and implemented for customers. • Provide technical and product consultation and advocacy throughout the customer journey, accountable for a highly solution-oriented implementation process. • Enable Sona to have a keen understanding of customers' business and what drives success for them, ensuring delivery of solutions and services to expedite time to value and maximise ROI.

• Have strong experience in Workforce Management solutions and an understanding of how they are used to drive business efficiency. • Have the ability to quickly interpret and validate customer requirements, combining experience and best practices to design and configure suitable technical solutions. • Have experience using industry-standard project methods, tools, and techniques. • Have presentation, solution demonstration, training, and meeting facilitation skills.

• Have experience in frontline industries such as Social Care or Hospitality. • Have experience working closely with product teams to shape product roadmap. • Have experience with HR, Payroll, or Scheduling software.

• Consult with customers throughout their implementation process, using in-depth workforce management knowledge to configure Sona products to meet customer needs. • Define, document, and deliver product configurations, ensuring clarity and alignment on scope and SOWs for all parties. • Collaborate with Project Managers to deliver timely, on-budget implementations, offering product expertise during each phase to internal and external teams. • Champion customer-led UAT and conduct product training for customer trainers. • Share your expertise to improve internal customer and product understanding. • Maintain up-to-date documentation as the product evolves and stay current on industry trends. • Work closely with the product team, collecting feedback, insights, and industry expertise to continue building a best-in-class product.

Sona is one of the most exciting B2B SaaS companies in the UK right now. The company has raised over $100 million from world-class investors and has grown revenue by 400% in 2023 alone. Two of the three founders, Oli Johnson and Ben Dixon, previously spent six years building Catapult, a gig platform for hospitality and retail, while Steffen Wulff Petersen came from Rocket Internet, where he helped launch Lazada, HelloFresh and Payleven. That domain expertise is a genuine differentiator: Sona is not a generic scheduling tool bolted onto HR. It is built from the ground up for complex, multi-site enterprises with hundreds or thousands of frontline staff. What stands out on Glassdoor (4.6/5 from 26 reviews, 88% recommend, 94% positive business outlook) is how consistently employees praise the team culture, the benefits and the pace of growth. The compensation sub-score is a remarkable 4.9/5. Sona offers genuinely strong benefits for a startup: Bupa health insurance, 25 days holiday plus 10 flexible public holidays (with an extra day per year of service), enhanced parental leave (26 weeks full pay for primary parents, 8 weeks for secondary), share options, pension matching up to 5%, twice-yearly team retreats and a quarterly £200 learning budget. The main things to be aware of: this is a fast-paced startup where priorities shift quickly; some reviews mention long hours and pressure around headcount management; and the team is still relatively small, at around 150 people. But with a fresh $45 million Series B led by N47, US expansion underway, and the recent launch of Forge, an enterprise AI application builder that lets customers create custom software on top of Sona's platform, the company is at a genuinely exciting inflexion point.

• Receive £70,000 to £100,000 salary depending on experience. • Receive share options. • Work hybrid with 2+ days a week in the London office in Soho. • Take 35 days annual leave including 25 days standard plus 10 flexible public holiday days. • Receive an extra day of leave for every year of service. • Get pension contributions matched up to 5%. • Access comprehensive health insurance. • Benefit from enhanced parental leave and pay. • Receive a co-working space stipend if based outside London. • Enjoy bi-annual all expenses paid team retreats. • Get the latest Macbook and equipment budget for your home office. • Access a professional development budget. • Receive unlimited free books.

Sona is building the next generation of AI-native frontline workforce management. The end-to-end platform covers Scheduling, HR, Payroll, and Communications, giving the largest frontline organisations everything they need to staff more intelligently and empower their teams. In 4 years, Sona has made a deep impact on the lives of over 100k frontline workers, grown the team to 120+, and secured over $50M in funding from Felicis, Northzone, Gradient Ventures (Google), SpeedInvest, Antler, Notion Capital, plus angels like Tom Blomfield (Monzo).