Commercial Operations Coordinator

• Support KAYAK's global Account Management team by improving processes, maintaining data accuracy, and driving efficiency across airline, hotel, car, and vacation client operations. • Maintain and improve the internal wiki and documentation used by the global commercial team, keeping information accurate, accessible, and up to date. • Collaborate with Analytics, Engineering, Legal, and Finance to support commercial roadmaps and contribute data-informed insights to cross-functional decisions. • Support the rollout of new tools and features, including drafting communications, coordinating testing, and documenting outcomes. • Work hybrid from the London office three days per week.

• Bring at least 1 year of working experience in operations, coordination, account support, sales enablement, or a related role — equivalent experience and non-traditional career paths are equally welcome. • Bring comfort working with data, using numbers to understand problems and communicate findings clearly to different audiences. • Bring strong written and verbal English communication skills, with the ability to translate complex processes into clear guidance for both technical and non-technical colleagues. • Bring an organised, adaptable approach with the ability to manage competing priorities and stay effective when things shift. • Bring curiosity about AI and emerging technologies, including hands-on experience using LLMs in study, work, or personal projects.

• Bring experience with Atlassian tools such as Jira or Confluence, or a CRM system such as Salesforce. • Bring prior experience in the travel industry or digital platforms. • Bring strong knowledge of Google Workspace in an operations or coordination context.

• Support foundational initiatives and projects that improve commercial performance and strengthen partner relationships across airline, hotel, car, and vacation clients. • Help streamline day-to-day workflows for Account Owners by improving processes, maintaining data accuracy, and driving efficiency across the global organisation. • Develop working knowledge of KAYAK's internal systems to provide guidance and troubleshooting support to the wider team. • Contribute to training sessions and knowledge-sharing initiatives that help the broader commercial team build confidence and self-sufficiency. • Support the rollout of new tools and features, including drafting communications, coordinating testing with relevant teams, and documenting outcomes.

• Work from almost anywhere for up to 20 days per year, plus a company-wide week off annually where the whole team fully recharges. • Take 5 weeks paid vacation plus a day off for your birthday, and benefit from paid parental leave and paid volunteer time. • Access company-paid therapy sessions through SpringHealth and a Headspace subscription, plus No Meeting Fridays. • Receive private health and dental insurance, pension plan contributions, income protection, life assurance, and an Employee Assistance Programme including 24/7 GP access and free legal advice. • Enjoy free lunch two days per week, discounted gym membership, Bike2Work, season ticket loan, and regular social events.

KAYAK, part of Booking Holdings, is the world's leading travel search engine, helping people find flights, stays, rental cars, and vacation packages across billions of queries. Operating a portfolio of global metasearch brands including momondo, Cheapflights, and HotelsCombined, KAYAK is also transforming business travel with KAYAK for Business.