Senior Payroll Specialist

• Help shape the future of the outsourced payroll offering at a fast-growing AI-native frontline workforce management startup. • Run end-to-end payrolls for a growing portfolio of enterprise customers with complex payroll requirements. • Be part of a small but mighty Payroll Bureau team reporting into the Director of Payroll.

• Have solid experience processing UK payrolls ideally in a bureau or outsourced setting. • Have strong attention to detail and a love for getting things right especially when working with numbers. • Have good Excel or Google Sheets skills including VLOOKUP, Pivot Tables, SUM, and CONCATENATE. • Have great communication skills and be confident talking to customers and building trust. • Have a proactive can-do attitude, spotting problems before they happen and enjoying finding ways to solve them. • Be commercially aware and eager to drive improvements not just follow the status quo. • Have an ownership mindset where if it can be done today you do not wait for tomorrow.

• Have experience with outsourced or bureau payroll at scale. • Have experience working in a startup or fast-growing environment. • Have experience with HR and workforce management platforms. • Have experience supporting sales teams as a payroll subject matter expert.

• Run end-to-end payrolls for a growing portfolio of enterprise customers with complex payroll requirements including hourly pay rates, overtime, and weekly, fortnightly, or monthly payrolls. • Be the go-to person for clients owning those relationships and giving them confidence in the service. • Spot where improvements can be made and help put those improvements into action. • Support the sales team from time to time as a payroll expert helping prospective customers understand how the bureau works. • Collaborate with teams across Sona from Implementation and Product to Customer Success and Support. • Get to grips with the HR and WFM platform and how it connects with payroll. • Keep an eye on KPIs, SLAs, and compliance to make sure the best possible service is being delivered. • Stay on top of legislation, tools, and trends that might impact the payroll service.

Sona is one of the most exciting B2B SaaS companies in the UK right now. The company has raised over $100 million from world-class investors and has grown revenue by 400% in 2023 alone. Two of the three founders, Oli Johnson and Ben Dixon, previously spent six years building Catapult, a gig platform for hospitality and retail, while Steffen Wulff Petersen came from Rocket Internet, where he helped launch Lazada, HelloFresh and Payleven. That domain expertise is a genuine differentiator: Sona is not a generic scheduling tool bolted onto HR. It is built from the ground up for complex, multi-site enterprises with hundreds or thousands of frontline staff. What stands out on Glassdoor (4.6/5 from 26 reviews, 88% recommend, 94% positive business outlook) is how consistently employees praise the team culture, the benefits and the pace of growth. The compensation sub-score is a remarkable 4.9/5. Sona offers genuinely strong benefits for a startup: Bupa health insurance, 25 days holiday plus 10 flexible public holidays (with an extra day per year of service), enhanced parental leave (26 weeks full pay for primary parents, 8 weeks for secondary), share options, pension matching up to 5%, twice-yearly team retreats and a quarterly £200 learning budget. The main things to be aware of: this is a fast-paced startup where priorities shift quickly; some reviews mention long hours and pressure around headcount management; and the team is still relatively small, at around 150 people. But with a fresh $45 million Series B led by N47, US expansion underway, and the recent launch of Forge, an enterprise AI application builder that lets customers create custom software on top of Sona's platform, the company is at a genuinely exciting inflexion point.

• Earn £45,000 to £50,000 salary plus share options. • Work hybrid with 2 or more days per week in the London Soho office. • Take 35 days annual leave including 25 standard days plus 10 flexible public holiday days. • Receive an extra day of leave for every year of service. • Receive pension contributions matched up to 5%. • Access comprehensive health insurance. • Benefit from enhanced parental leave and pay. • Receive a co-working space stipend if based outside London. • Attend bi-annual all-expenses-paid team retreats. • Receive the latest MacBook and equipment budget for home office. • Access a professional development budget and unlimited free books.

Sona is building the next generation of AI-native frontline workforce management. The end-to-end platform covers Scheduling, HR, Payroll, and Communications giving the largest frontline organisations everything they need to staff more intelligently and empower their teams. In under 5 years Sona has impacted over 100k frontline workers, grown to 140+ team members, and secured over $100M in funding including a Series B led by N47 alongside Felicis, Northzone, and Gradient Ventures.