Head of Workplace Experience

• Define and guide Starling's workplace strategy, ensuring physical environments, services, and experiences directly support business objectives, culture, and the employee value proposition. • Lead a team of around 15 employees across four UK locations, covering workplace experience, facilities, and property. • Own the end-to-end workplace operating model, including reception, hospitality, facilities, and employee services across all UK and international locations. • Oversee workplace transformation, refurbishment, and space planning projects to time, budget, and quality. • London-based role with 3–4 days per week onsite.

• Deep expertise in workplace experience, facilities, and property management, with a proven track record of connecting strategy to organisational performance and EVP. • Extensive knowledge of health and safety, risk management, and governance within regulated and international environments. • Strong understanding of workplace design, space planning, and managing refurbishment projects alongside strategic partners. • Strong commercial awareness, including direct experience managing budgets, contracts, and supplier strategies at scale. • Collaborative leader with executive-level stakeholder management experience. • Highly adaptable and data-driven, with a focus on continuous improvement and operational excellence. • Experience working in a modern, agile workplace such as a technology or start-up/scale-up environment.

• Professional qualifications such as NEBOSH, IOSH, or IWFM membership. • Project management qualifications such as PRINCE2. • Experience managing workplace experience across multiple international locations.

• Define and shape the enterprise-wide workplace experience strategy, aligning it with business goals, culture, and EVP. • Build and lead a high-performing, multi-disciplinary team, fostering a culture of service excellence and accountability. • Manage the end-to-end workplace operating model across all UK and international locations. • Partner with and manage external contractors and third-party relationships. • Hold accountability for health, safety, risk, and compliance across all offices in the UK and overseas. • Guide the strategic direction of the property portfolio, overseeing transformation, refurbishments, and space planning. • Define and oversee the vendor strategy for workplace services, managing key supplier relationships, contracts, and performance. • Champion the workplace sustainability strategy, embedding responsible practices across operations. • Oversee workplace events and activations to enhance employee connection and engagement.

• Company-enhanced pension scheme with 7% employer contribution. • Private Medical Insurance with VitalityHealth, including mental health support and cancer care. • 25 days holiday plus public holidays taken whenever works best for you. • An extra day's holiday on your birthday. • Life insurance at 4x salary. • 16 hours paid volunteering time per year. • Generous family-friendly policies. • Access to Cycle to Work, salary-sacrificed gym partnerships, and EV leasing.

Starling Bank is the UK's first and leading digital bank, on a mission to fix banking. Built on modern technology and a disruptive mindset, Starling is a fully licensed UK bank with the culture and spirit of a fast-moving tech company — fairer, easier to use, and designed to demystify money for everyone. Starling employs more than 3,500 people across offices in London, Southampton, Cardiff, and Manchester.