Credit Risk Manager, Portfolio Management

• Own portfolio management for Monzo's Flex credit card — a true zero-to-one blank canvas to challenge legacy banking assumptions and build lifecycle strategies from first principles. • Lead a team of 3 credit analysts with scope to grow, unlocking significant P&L and customer engagement potential on a rapidly growing portfolio. • Help lay the groundwork for a global footprint as Monzo expands into Europe. • Work embedded within a multi-disciplinary product squad alongside Product, Engineering, Design, Marketing, and Data Science. • London-based or fully remote within the UK, with flexible working hours.

• Commercial, strategic credit leader with deep understanding of unsecured lending portfolios, ideally with exposure to credit card lifecycle management. • Experience in portfolio management, including risk-based pricing, retention, product upgrades, and loss mitigation strategies. • Proven track record of leading analytical talent and managing a high-impact team. • Exceptional stakeholder manager, able to collaborate with engineering squads, align with legal and compliance, and influence executive leadership. • Strong technical and data capabilities — SQL is a must-have; Python and Looker experience is a plus. • Champions both Credit and Conduct Risk, balancing sharp credit instincts with a passion for protecting customers.

• Experience with Python for data analysis and modelling. • Familiarity with Looker or similar self-serve BI tools. • Experience in a zero-to-one or early-stage product environment within a financial services or fintech context. • Exposure to international or multi-market credit portfolio management.

• Build and oversee robust performance frameworks to monitor and forecast risk and revenue metrics across a rapidly growing portfolio. • Architect and optimise an ongoing risk-based pricing programme that balances commercial viability and fair customer outcomes. • Design and deploy credit strategies for lifecycle events, including product upgrades, engagement incentives, and balance transfer propositions. • Develop proactive risk management frameworks such as credit limit decrease strategies to safely mitigate losses. • Manage, coach, and scale a team of 3 credit analysts, fostering technical excellence and commercial focus. • Act as the embedded credit risk expert within a multi-disciplinary squad, working alongside Product, Engineering, Design, and Marketing. • Build collaborative ties with wider credit functions and manage relationships with 2nd Line Credit Risk, Legal, and Compliance.

We have been Monzo customers for years and have always loved their beautiful, simple app UI. We believe their product has a positive impact on millions of customers, motivating them to be more conservative with their spending and helping them save money. Monzo, as a company, has consistently grown over the past 10 years and is known for its strong company culture, generous benefits, and leadership that strives to be truly transparent and cares about its colleagues. It is a company that helps you advance your career and grow as a professional, working with great teams. If you like to join a thriving, upcoming bank and help millions of customers lead a financially sound life, Monzo gives you the opportunity to push ahead.

• Salary of £100,000–£130,000 plus performance-based incentive awards. • Visa sponsorship available. • Relocation support to the UK available. • Flexible working hours — work in a way that fits your life. • Learning budget of £1,000 per year for books, training, and conferences. • Fully remote within the UK, with ad hoc meetings in London when needed.

Monzo is on a mission to make money work for everyone, building a bank people actually love. From personal and business bank accounts to credit cards, savings, investments, and pensions, Monzo serves millions of customers in the UK with plans to expand further into Europe. Its data teams are embedded directly in product squads, driving a culture of real-time, data-driven decision-making across the whole business.