Operations Leadership, Financial Crime (Multilingual)

• Join a talent pool of Financial Crime Team Managers and Operations Managers to support future opportunities across Monzo's Financial Crime Operations function. • Lead, coach, and develop high-performing Financial Crime teams in an environment where protecting customers and the financial system is central to the mission. • Drive operational excellence across AML and financial crime processes, ensuring quality, efficiency, and strong customer outcomes. • Fluency in English and at least one additional European language is required. • Fully remote within the UK; shifts cover 7am–6.30pm including 1 in 4 weekends.

• Fluent in English and confident communicating in at least one additional European language — Italian, German, French, or Spanish. • Experience leading teams within Financial Crime, AML, compliance operations, risk operations, or a related operational environment. • Passionate about developing people with a track record of building inclusive, high-performing, and engaged teams. • Able to manage competing priorities, make decisions in complex situations, and support others through change. • Comfortable using data, performance insights, and operational metrics to identify opportunities and drive improvements. • Strong relationship-builder who influences outcomes through collaboration and clear communication.

• Fluency in more than one additional European language beyond English. • Experience in a fast-scaling fintech or digital banking environment. • Background managing financial crime teams across multiple regulatory frameworks.

• Lead, coach, and develop high-performing Financial Crime teams, creating an environment where people can do their best work. • Drive operational excellence across AML and financial crime processes, ensuring quality, efficiency, and strong customer outcomes. • Provide guidance and support on complex investigations, escalations, and high-risk cases. • Build capability through effective performance management, coaching, training, and career development. • Partner with risk, product, controls, and operational stakeholders to deliver change and improve how teams work. • Monitor operational performance, service levels, capacity, and demand to ensure teams are equipped to meet business needs. • Contribute to a strong risk and control environment by identifying issues, managing incidents, and supporting sustainable solutions.

We have been Monzo customers for years and have always loved their beautiful, simple app UI. We believe their product has a positive impact on millions of customers, motivating them to be more conservative with their spending and helping them save money. Monzo, as a company, has consistently grown over the past 10 years and is known for its strong company culture, generous benefits, and leadership that strives to be truly transparent and cares about its colleagues. It is a company that helps you advance your career and grow as a professional, working with great teams. If you like to join a thriving, upcoming bank and help millions of customers lead a financially sound life, Monzo gives you the opportunity to push ahead.

• Salary from £38,300 (Team Manager) or £47,600 (Operations Manager), ranging upwards depending on experience, plus a potential Multilingual Premium of £2,500. • £1,000 learning budget each year for books, training courses, and conferences. • Full home working setup provided, including a MacBook. • Birthday time off guaranteed if it falls on a scheduled working day outside training. • Fully remote within the UK.

Monzo is on a mission to make money work for everyone, building a bank people actually love. From personal and business bank accounts to credit cards, savings, investments, and pensions, Monzo serves millions of customers in the UK. Its Financial Crime Operations team is at the heart of protecting customers and the broader financial system as Monzo continues to grow.