Senior User Research Manager

• Manage a team of user researchers across 1-3 product verticals like Payments or Wealth. • Shape product strategies and ensure teams are solving the right customer problems in the right ways. • Scale the impact research has on strategies across the organisation. • Work in partnership with the Director of Research to ensure everyone is working on the highest impact areas.

• Have experience working as an IC User Researcher in a high-growth product or technology organisation before moving into people management. • Have experience managing a team of experienced User Researchers in a high-growth product or technology organisation, not just agency or consultancy experience. • Be an experienced coach, mentor, and leader of seasoned User Researchers with at least 5 years experience. • Have worked collaboratively with other disciplines like Data, Product, and Design. • Enjoy bringing momentum to projects, unblocking progress, and focusing on achieving the most exciting outcomes. • Care about the quality of the product and the overall experience users have with Monzo. • Have an approachable and supportive leadership style while empowering direct reports to work autonomously. • Have managed a team of at least 3 high performers and resolved performance issues. • Have experience teaching and coaching non-researchers about research. • Have demonstrable experience making decisions that promote diversity and inclusion. • Have experience making use of marketing insights, quantitative user research, product data, and a range of other insights for better decision making.

• Have experience working across multiple product verticals or collectives. • Have experience shaping progression frameworks for research teams. • Have an active presence in the external research community.

• Work within 1-3 critical business areas to develop and deliver product strategy including building deep understanding of customer needs and market opportunities. • Provide support for around 5-10 direct reports through clear development goals, timely updates and feedback, and regular 1:1s. • Collaborate with and influence key stakeholders across the organisation including product teams, company leadership, marketing, compliance, legal, and regulatory affairs. • Work closely with design, product, marketing data, and engineering leadership to set the right conditions for teams to do their best work. • Shape development practices like progression frameworks across the wider team. • Take an active role in the Design Leadership team alongside the Chief Design Officer, Research Director, Design Directors, and Senior Design Managers. • Continually educate everyone at Monzo including senior stakeholders on what research can and cannot be used for. • Increase visibility of key research insights and make sure action is taken as a result. • Understand direct reports well to place them where they fit for impact, growth, and happiness. • Develop sustainable ways of nurturing all talent within the Research team. • Lead forums that allow the whole research team to feed into decisions and shape the team. • Hire brilliant, diverse User Researchers and ensure smooth onboarding.

We have been Monzo customers for years and have always loved their beautiful, simple app UI. We believe their product has a positive impact on millions of customers, motivating them to be more conservative with their spending and helping them save money. Monzo, as a company, has consistently grown over the past 10 years and is known for its strong company culture, generous benefits, and leadership that strives to be truly transparent and cares about its colleagues. It is a company that helps you advance your career and grow as a professional, working with great teams. If you like to join a thriving, upcoming bank and help millions of customers lead a financially sound life, Monzo gives you the opportunity to push ahead.

• Receive £90,000 to £125,000 base salary plus stock options. • Work remotely within the UK or from the London office with ad hoc meetings in London. • Enjoy flexible working hours and trust to work at times that suit you and your team. • Access a £1,000 learning budget each year for books, training courses, and conferences. • Work part-time if preferred to meet other commitments or strike a great work-life balance.

Monzo is on a mission to make money work for everyone, waving goodbye to the complicated and confusing ways of traditional banking. Starting as a prepaid card, Monzo has grown to offer personal and business bank accounts, joint accounts, accounts for 16-17 year olds, free kids accounts, and credit cards in the UK. With over 11 million UK customers, Monzo has built a product that people love, with more than 80% of growth coming from word of mouth and referrals.