Operations & Automation Associate

• Sit at the intersection of operations, product, systems, AI, and customer experience at one of the UK's fastest-scaling consumer start-ups, helping build the operating model that takes Nous from hundreds of thousands to millions of households. • Identify repeated work, spot failure modes, turn messy processes into clear procedures, and own automations end to end — moving work out of inboxes and manual processes into better systems and AI-assisted workflows. • Spend time close to the frontline, supporting members and reviewing tickets and conversations, to develop the ground-level context needed to design better systems. • Work with product, engineering, data, and experienced operators to improve the journeys members go through and the systems that support them. • Work office-first from Farringdon at least three days per week in a fast-moving, high-ambiguity environment.

• Bring 2–5 years of experience in operations, consulting, product operations, customer operations, startups, or process improvement in a fast-moving environment. • Bring extensive hands-on use of AI tools in your work, or a clear and demonstrable trajectory toward doing so. • Show the ability to learn new tools quickly without being intimidated by technical systems, internal tooling, or messy operational data. • Bring a forensic eye for detail and a habit of tracing problems back to their root cause before proposing solutions. • Show the ability to turn ambiguous, messy work into clear processes, documentation, and repeatable systems that scale.

• Bring experience owning automations or operational workflows end to end, using tools such as Zapier, Make, n8n, or similar. • Bring experience working in or alongside a product or engineering team in a SaaS or consumer tech environment. • Bring familiarity with AI-assisted operations or prompt engineering applied to operational workflows.

• Identify repeated manual work and failure modes, and design automations and improved workflows that make the operation more scalable and reliable. • Get close to frontline member support — reviewing tickets, conversations, and edge cases — to build the context needed to redesign processes from the ground up. • Write clear operating procedures and documentation that turn messy, ad hoc work into repeatable, scalable systems. • Own automations end to end: designing, building, testing, and monitoring them to ensure they hold up as volume grows. • Collaborate with product, engineering, and data teams to improve member journeys and the internal systems that support them.

• Receive a compelling salary plus share options with significant upside — if Nous wins, everyone wins together. • Take 33 days paid holiday including bank holidays. • Access health and dental cash plans including an employee assistance programme. • Benefit from travel perks including the cycle-to-work scheme and season ticket loans. • Work from a well-equipped Farringdon office with a stocked kitchen, great coffee, weekly socials, and monthly and seasonal team events.

Nous is an AI-powered assistant that helps UK households manage and delegate their bills, saving them money and time. Backed by top-tier investors and growing at over 3,000% year-on-year, Nous has helped hundreds of thousands of households since launch and holds an NPS consistently above +80. The company is deliberately lean and AI-native — not just in product, but in how the whole team works day to day.