Senior Implementation Consultant

• Leverage your technical background to develop tailored solutions for enterprise customers. • Own the delivery lifecycle for new and existing implementations, developing strong relationships that set customers up for success. • Be an integral part of the expanding UK team and regularly consult with local engineers and architects to align on project delivery. • Support the team with local internal initiatives and be given time to innovate and own areas of process improvement.

• Have 5+ years of professional experience in delivery, implementation, or project management. • Demonstrate proven ability to understand, define, and document deliverables including requirements specifications, gap analysis, use case scenarios, acceptance testing, process maps, and data flow diagrams. • Have strong understanding of and experience with implementation cycles for both internally and externally managed initiatives. • Show a solid history of establishing and meeting work schedules within limited time frames and under tight deadlines. • Have the ability to understand and relate to both technical and non-technical project team members. • Have experience with enterprise SaaS applications.

• Have good overall technical acumen with confidence in managing large datasets. • Be an excellent communicator who relishes delivering results and hitting timelines. • Be highly organised and driven by solving problems. • Have experience working with large brands in hospitality, leisure, retail, or healthcare.

• Manage the end-to-end delivery and implementation of complex projects for Deputy. • Act as a trusted advisor to customers by providing best practices and identifying areas of opportunity throughout the implementation process. • Validate customer requirements discovered in the sales process through technical workshops and informational sessions with operational stakeholders. • Define and communicate project plans with clearly defined timelines and deliverables. • Collaborate with Solutions Architects to design custom solutions as needed to fulfill customer requirements. • Engage CX Engineers and delivery partners to develop and deliver custom work in line with customer requirements and project timelines. • Interpret and map customer's business structure to the Deputy platform, optimizing for ease of use and performance. • Proactively communicate with internal and external stakeholders regarding status updates, risks, and overall project health. • Take a train-the-trainer approach, equipping customers with training sessions and materials to ensure continued success. • Collaborate with Support and Success teams to document the configuration, custom solutions, and key stakeholders from the account, ensuring a smooth transition from Implementation into longer-term support.

Deputy is on a mission to improve the world of work 'one shift at a time' for 80% of the world's workforce: hourly workers. As a unicorn valued at $1.1B since 2024, Deputy offers the excitement of a high-growth scaleup with the stability of a mature product serving hundreds of thousands of businesses globally. Deputy is profitable and has been named by Forbes Advisor the Best Overall Employee Scheduling Software two years running. What we love about Deputy is they are one of the first remote-first companies from Australia, with hubs in Sydney, San Francisco, and London. Despite their Glassdoor rating, we believe Deputy is great, if you want to impact millions of shift workers' lives while growing your career in a rapidly scaling and profitable tech company.

• Enjoy a flexible and hybrid work policy with a dedicated office 1 minute walk from Farringdon Station. • Own a piece of Deputy through the Employee Share Ownership Plan (ESOP). • Receive a work from home stipend to help you get set up and succeed from home. • Benefit from the employee pension matching programme. • Access private health and dental insurance. • Take paid parental leave to support you and your family. • Enjoy additional leave days including study assistance, celebration days, and volunteering. • Receive 25 days holiday plus bank holidays. • Feel secure with the income protection scheme for long-term absence due to illness or injury. • Get involved with global working groups designed for collaboration, belonging, and connection. • Connect over weekly office lunches, social gatherings, and industry events.

Deputy is a global SaaS remote-first workforce management company with hubs in Sydney, Melbourne, San Francisco, and London. The platform serves over 1.5 million workers and 375,000 workplaces across 100+ countries. Deputy recently achieved Unicorn status and is backed by top global investors. The company focuses on improving the world of work for hourly workers, transforming the frontline workforce from baristas to nurses, cleaners to delivery drivers. Deputy is becoming an AI-native company, empowering employees to use AI tools responsibly and creatively.