Customer Success Manager, Beneficial Deployments, EMEA

• Be the dedicated Customer Success Manager for Anthropic's Beneficial Deployments initiative across EMEA, supporting mission-driven organisations in education, public health, life sciences, and economic mobility. • Build trusting, strategic relationships with nonprofit leaders and program officers to understand their organisational goals, programmatic needs, and social impact objectives. • Guide organisations to the right Claude capabilities — across API, Claude for Enterprise, and Claude Code — and help them scale AI adoption effectively with change management suited to mission-driven cultures. • Monitor usage patterns, drive adoption proactively, identify optimisation opportunities, and document social impact outcomes to build compelling cases for continued AI investment. • Operate as one of Anthropic's early CSMs in EMEA, building regional processes and establishing new customer relationships with significant autonomy.

• Have 5+ years of experience in customer-facing roles such as Customer Success, Consulting, Solutions Architect, or Solutions Consultant. • Have experience driving success across both consumption-based and seat-based business models. • Have technical fluency with the ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns. • Have experience explaining and demonstrating technical products to diverse audiences. • Have a strategic mindset to identify growth opportunities and translate them into actionable expansion plans. • Have a passion for both AI and social impact work, with strong interest in ensuring frontier AI systems are deployed to benefit society.

• Have experience supporting mission-driven organisations including nonprofits, foundations, educational institutions, or government agencies. • Be fluent in French, German, Spanish, or Italian. • Have experience with Anthropic's products across API, Claude for Enterprise, or Claude Code.

• Build strategic partnerships with nonprofit leaders and mission-driven stakeholders across EMEA. • Become an expert in Anthropic's products and guide customers to the right solutions for their objectives. • Drive usage planning and proactively address underutilisation across consumption and seat-based products. • Create and maintain customer enablement resources and scalable assets. • Conduct Quarterly Impact Reviews demonstrating measurable social impact outcomes. • Serve as the primary conduit between partner organisations and Anthropic, including product roadmap socialisation. • Document and quantify value through social impact metrics, programme effectiveness, and cost savings.

• Earn £125,000–£165,000 per year. • Receive visa sponsorship — Anthropic retains an immigration lawyer and makes every reasonable effort to support visa applications. • Access optional equity donation matching, generous vacation and parental leave, and flexible working hours. • Work at the intersection of frontier AI and social impact, helping mission-driven organisations harness Claude to amplify their work across EMEA.

Anthropic is a public benefit corporation headquartered in San Francisco, with a mission to create reliable, interpretable, and steerable AI systems. The Beneficial Deployments team builds AI for good through partnerships with high-impact organisations across education, public health, life sciences, and economic mobility — helping mission-driven organisations use Claude to amplify their social impact.