Founding Customer Value Lead

• Own NRR across a book of enterprise accounts — proactively identifying upsell opportunities, running commercial conversations at exec level, and owning the renewal process end to end. • Build relationships from procurement managers to CFOs, multi-threading across each account to create genuine trust with multiple stakeholders. • Build the customer account playbook from scratch alongside an exceptional implementation team, product experts, and leadership who have scaled world-class companies. • Shape what Omnea builds next by feeding signals from customers directly to Product and Revenue leadership on what's blocking adoption, driving expansion, and where to invest. • Work Tuesday to Thursday in-person at Omnea's London office as part of a high-calibre early-stage team.

• Have 4–8 years of experience in a top-tier, fast-paced environment — a start-up, scale-up, consulting, banking, VC, or an entrepreneurial endeavour. • Have worked on six-figure ARR+ accounts, navigated multi-stakeholder buying committees, and built genuine executive relationships if coming from a commercial role. • Have the gravitas and executive presence to engage and influence senior leadership including CFOs, Legal, and Procurement. • Be comfortable in ambiguity — you build the playbook as you go and improve it as you learn. • Be ambitious, competitive, and care about doing excellent work with a track record of high performance in whatever you've turned your hand to. • Be highly organised and focused on outputs over inputs, with ruthless prioritisation as a core strength.

• Have experience in enterprise SaaS account management or customer success with expansion quota ownership. • Have experience in procurement, spend management, or financial infrastructure software. • Have experience building or scaling a customer success function from scratch.

• Carry an NRR quota covering expansion and retention across an enterprise account book. • Own the full renewal process and proactively drive upsell conversations at exec level. • Build deep, multi-threaded relationships across enterprise accounts from junior operators to C-suite. • Build and shape commercial rhythms, norms, and processes for the customer account function. • Surface customer signals to Product and Revenue leadership to inform roadmap and strategy. • Collaborate with implementation teams, product experts, and sales on ROI calculators, business cases, and account strategy.

Omnea is one of the most exciting B2B SaaS companies in Europe right now. In just three years since its founding, it has raised over $75 million from world-class investors, grown revenue 5x in the past year alone, and more than tripled its headcount to 160+ people across London and New York. The company is now the 4th fastest-growing startup in Europe and has 10x'd ARR to double-digit millions in 18 months. What stands out on Glassdoor (4.8/5 from 17 reviews, 100% recommend) is how consistently employees praise the talent density, the pace of learning, and the calibre of colleagues. People describe working alongside ex-founders, former operators from Google, Meta, TikTok, McKinsey, Morgan Stanley, and top startups like Tessian, Pigment, and Pleo. Omnea's careers page states they interviewed more than 10,000 people for their first 50 hires, and the hiring bar remains exceptionally high. The company works in person three days a week (Tuesday to Thursday) in London and New York, which is not for everyone, but reflects their belief that early-stage collaboration benefits from face-to-face time. Equity is structured so every employee has a meaningful stake, and the Senior Software Engineer listing shows salary ranges of £80K–£120K with £25K–£50K in equity. The main thing to be aware of is that this is a genuinely fast-paced environment: multiple Glassdoor reviews note that this is not a 9-to-5, though they add that working alongside exceptional people on a mission that matters makes it worth it. If you want to be part of a category-defining company at one of the most exciting stages of its growth, surrounded by some of the strongest talent in European tech, Omnea is hard to beat.

• Be Omnea's first Customer Account hire — a career-defining founding role at one of Europe's fastest-growing startups. • Join the 4th fastest growing startup in Europe and the Sunday Times' #1 Best Medium Sized Tech Company to Work for. • Work alongside experienced operators who previously scaled Tessian and other top-tier enterprise SaaS companies. • Access competitive geo-localised benefits including Omnea's UK Benefits Package. • Enjoy a massively accelerated career trajectory in a high-calibre, high-trust team.

Omnea is reinventing how enterprise businesses operate, starting with procurement — where a single purchase can drag on for months and pull in Finance, Legal, Security, and IT. Backed by $75M from Khosla Ventures, Insight Partners, and Accel, Omnea's AI-native platform connects every person, step, and system so buying is fast, safe, and efficient. The company has 10x'd ARR in 18 months and is trusted by global enterprises including Spotify, MongoDB, Monzo, and Albertsons.