Key Global Accounts Manager

• Lead as the primary point of contact for a select portfolio of high-value global accounts on Viator, forging and maintaining deep, strategic relationships. • Develop and execute account strategies directly tied to business objectives and measurable growth. • Elevate and maintain a best-in-class product portfolio for assigned accounts to maximise traveller appeal across product quality, availability, and pricing. • Negotiate favourable commercial terms that protect and maximise Viator's profitability. • Proactively monitor and analyse key performance metrics, taking swift corrective actions to maintain and improve commercial health.

• Have 5+ years of experience in B2B account management or sales. • Be entrepreneurial and commercially driven — growth focused, never settling. • Have demonstrated ability to grow accounts with a focus on delivering results and swift execution. • Be highly skilled in negotiation and securing favourable commercial terms. • Have a strong analytical mindset with advanced data analysis abilities. • Have excellent communication and interpersonal skills, able to build rapport with both clients and internal teams. • Have a good understanding of the online travel landscape.

• Have experience in an online travel agency, operator, or travel industry environment. • Have experience managing globally distributed high-value accounts across multiple destinations. • Have familiarity with marketplace dynamics and supply-side product optimisation.

• Own strategic partnerships and account growth for a designated portfolio of high-value global accounts. • Diagnose and proactively address unique business opportunities with scalable solutions. • Ensure product quality, availability, and optimal pricing aligned with traveller and market demand. • Monitor and analyse KPIs and take corrective action to maintain commercial health. • Provide regular performance reports and strategic updates to senior management. • Collaborate with Destination Specialists and Support Teams to ensure exceptional partner satisfaction. • Monitor industry trends, competitor strategies, and shifts in customer preferences to inform partner guidance.

• Work fully remotely from the UK. • Be a brand ambassador for Viator with ownership of a select portfolio of high-value global accounts. • Receive competitive compensation benchmarked against the latest industry data, including base salary and annual bonuses. • Access a flexible schedule with work-life balance ingrained in company culture by design. • Receive tuition assistance, a lifestyle benefit, travel perks, and donation matching. • Access an employee assistance programme and strong health benefits.

The Tripadvisor Group connects people to experiences worth sharing, aiming to be the world's most trusted source for travel and experiences. Viator is Tripadvisor's experiences marketplace, connecting travellers with tours, activities, and experiences worldwide. The Key Global Accounts team works with high-value operators and partners to optimise Viator's product offering, ensuring the best possible match between supply and traveller demand across destinations.