Customer Success Manager, EMEA

• Ensure the success of Cloudflare Enterprise customers and manage all post-sale experiences. • Act as the primary point of contact and the face of the business for enterprise customers. • Own a book of business and deliver results on KPIs including revenue retention. • Advocate for customers internally and balance customer needs with business needs.

• Have 5 or more years of experience in post-sales customer-facing roles in enterprise SaaS businesses, ideally in Customer Success Management. • Have strong communication skills in English, both verbal and written. • Have a strong understanding of computer networking, application and network security, and how the internet works. • Have strong relationship-building skills and experience working with high-value enterprise-level customers. • Have strong organisational skills with a proven ability to prioritise and multitask in a dynamic environment and perform under pressure. • Have excellent interpersonal communication and presentation skills. • Have experience with customer negotiations and handling difficult customer conversations. • Have a high degree of empathy and a customer-centric mindset.

• Hold a master degree. • Have experience with cyber security or CDN products. • Have experience working across multiple EMEA markets. • Have additional European language skills.

• Manage the customer lifecycle post-contract, identifying and communicating relevant features and functionality to support specific business needs. • Foster strong relationships with customers and internal teams to find solutions and ensure customer satisfaction. • Lead retention efforts by demonstrating the value of Cloudflare products and services through all suitable interactions. • Coordinate and execute business reviews delivering insights and recommendations to ensure customer alignment with business objectives. • Leverage customer data to uncover potential risks and expansion opportunities supporting growth and long-term retention. • Work collaboratively with Product, Engineering, Marketing, and other internal teams to resolve customer business issues. • Communicate and escalate potential customer issues through appropriate channels to ensure timely resolution. • Triage and manage inbound enquiries gathering necessary detail for internal follow-up. • Identify areas for improvement with internal processes.

We have used Cloudflare products ourselves, including Turnstile to protect apps from bots, so we know first-hand how solid their tech is, and that matters when you are thinking about where to work. With over $2.1 billion in annual revenue, 34% growth in Q4 2025, and $4 billion+ in cash reserves, Cloudflare is financially rock-solid and still growing fast. They operate one of the largest networks in the world, sit in front of roughly one in five websites, and are pushing hard into AI infrastructure and the agentic web. The scale of what they do is genuinely impressive; so many of the apps and services you use every day depend on Cloudflare without you even knowing it. Across Glassdoor, employees consistently highlight the great products, friendly and smart colleagues, positive working environment, and genuine flexible hybrid and work-from-home arrangements. They also offer unlimited paid time off and have a real focus on diversity and inclusion. We should be upfront, though: the Glassdoor rating sits at 3.4, and reviews are mixed. While the culture and people are widely praised, compensation competitiveness and slow promotion processes are recurring pain points. However, if you want to solve hard, Internet-scale problems at a company whose products you probably already rely on, Cloudflare is a brilliant place to do that.

• Join one of the world largest networks powering millions of websites and Internet properties. • Work at a company named to Entrepreneur Magazine Top Company Cultures list and ranked among the World Most Innovative Companies by Fast Company. • Contribute to meaningful projects like Project Galileo and Athenian Project.

Cloudflare is on a mission to help build a better Internet. The company runs one of the world largest networks that powers millions of websites and other Internet properties, protecting and accelerating any Internet application without adding hardware, installing software, or changing a line of code.