Client Executive

• Manage a book of strategic carrier and broker accounts as the primary post-sale point of contact. • Drive adoption by understanding each customer underwriting and claims workflows and showing where Cytora fits into the day-to-day process. • Track adoption and contract utilisation against targets and execute actions to drive utilisation. • Run QBRs and executive business reviews to ensure strategic alignment and prove value delivered.

• Have proven experience in account management or customer success in commercial insurance with insurance or InsurTech experience. • Have strong relationship management skills and be comfortable building trusted senior relationships across underwriting, operations, and IT. • Be comfortable leading QBRs and executive readouts. • Be workflow-minded and able to sit with a customer, understand how submissions, intake, and triage work, and show where Cytora fits. • Be product and AI fluent, able to deliver targeted demos and communicate clearly about LLMs, data flows, and APIs tied to underwriting and ops value. • Be a cross-functional orchestrator who partners smoothly with Sales, Delivery, Support, Security, and Legal on escalations and expansions.

• Have a bachelor degree or equivalent experience. • Have experience creating case studies and joint customer talks. • Have experience with contract renewal and expansion strategy. • Have experience working with AI-powered SaaS platforms.

• Manage a book of strategic carrier and broker accounts and be the primary post-sale point of contact. • Understand each customer underwriting and claims workflows and identify where Cytora fits to drive adoption. • Track adoption and total contract utilisation against targets, flag gaps, and execute actions to drive utilisation. • Broaden the support network within each client by identifying and developing new relationships from senior stakeholders to project teams. • Run QBRs and executive business reviews to ensure strategic alignment, prove value, and align on partnership expansion plans. • Identify competitive and attrition risks early and drive recovery plans, documenting discovery that informs renewal and expansion strategy. • Create references and stories such as case studies and joint talks, partnering with Marketing to amplify outcomes. • Multithread senior relationships and run focused platform walkthroughs explaining LLMs, data flows, and APIs in plain language. • Travel as needed for onsite workshops, enablement, QBRs, and executive sessions.

Do you want to work alongside some of the smartest ML, AI and software engineers in a supportive environment? Do you want to have a global positive impact on an essential insurance industry, want to truly learn as much as possible and sharpen your skills? Founded in 2014 in Cambridge, we believe Cytora is the perfect company if you want to work in one of the leading digital risk processing platforms in the world. With Cytora, global insurers such as Allianz, Beazley, and Chubb can digitise risk data at scale, turning unstructured information into structured, decision-ready formats. This helps them be more specific in measuring risk and providing insurance they feel comfortable with. In case you want to help the insurance industry measure better and more efficiently while working with some of the smartest people in the space, then Cytora is the place to be.

• Receive a competitive salary plus OTE. • Work remotely with flexible working arrangements. • Access a professional development budget and conference attendance. • Attend annual company retreats. • Join a mission-driven culture that puts people first.

Cytora, now an Applied Systems company, is transforming how insurers and brokers connect, operate, and grow through cutting-edge AI and Generative AI technologies. The mission-driven team is building an innovative platform that empowers insurers to optimise risk evaluation and decision-making, transforming manual workflows into fully automated digital processes.