Client Executive

• Join the Cytora account management team in the UK to help customers fully realize the potential of the platform. • Work alongside teammates who value diverse perspectives, embrace bold thinking, and rally around shared goals. • Solve meaningful challenges and contribute to cutting-edge AI solutions in a culture that celebrates both individual and team success.

• Have proven experience in Account Management or Customer Success in commercial insurance with insurance/Insurtech experience. • Have strong relationship management skills with the ability to build trusted senior relationships across underwriting, operations, and IT. • Be comfortable leading QBRs and executive readouts. • Be workflow-minded with the ability to understand how submissions, intake, and triage work and show where Cytora fits into the daily process. • Be product and AI fluent with the ability to deliver targeted demos and communicate clearly about LLMs, data flows, and APIs while connecting tech to underwriting and ops value. • Be a cross-functional orchestrator who partners smoothly with Sales, Delivery, Support, Security, and Legal on escalations and expansions. • Hold a Bachelor's degree or equivalent experience. • Have fluent spoken and written English. • Have the permanent right to work in the UK without requiring visa sponsorship.

• Have experience working with strategic carrier and broker accounts. • Have experience creating case studies and joint talks with customers. • Have experience with insurance underwriting and claims workflows.

• Manage a book of strategic carrier and broker accounts and be the primary post-sale point of contact. • Understand each customer's underwriting and claims workflows and identify where Cytora fits to drive adoption. • Track adoption and total contract utilization against targets, flag gaps, and execute actions to drive utilization. • Broaden the support network within each client by identifying and developing new relationships from senior stakeholders to project teams. • Run QBRs and executive business reviews to ensure strategic alignment with each client and prove value delivered. • Identify competitive and attrition risks early and drive recovery plans. • Create references and stories such as case studies and joint talks as wins land, and partner with Marketing to amplify outcomes. • Multithread senior relationships across CUO, CIO, UW Ops, and IT and run focused platform walkthroughs. • Explain LLMs, data flows, and APIs in plain language tied to underwriting and ops value. • Travel as needed for onsite workshops, enablement, QBRs, and executive sessions.

Do you want to work alongside some of the smartest ML, AI and software engineers in a supportive environment? Do you want to have a global positive impact on an essential insurance industry, want to truly learn as much as possible and sharpen your skills? Founded in 2014 in Cambridge, we believe Cytora is the perfect company if you want to work in one of the leading digital risk processing platforms in the world. With Cytora, global insurers such as Allianz, Beazley, and Chubb can digitise risk data at scale, turning unstructured information into structured, decision-ready formats. This helps them be more specific in measuring risk and providing insurance they feel comfortable with. In case you want to help the insurance industry measure better and more efficiently while working with some of the smartest people in the space, then Cytora is the place to be.

• Receive a competitive salary plus OTE. • Enjoy flexible working and remote options from anywhere in the UK. • Access a professional development budget and conference access. • Participate in annual company retreats. • Join a mission-driven culture that puts people first.

Cytora, now an Applied Systems company, is transforming how insurers and brokers connect, operate, and grow. The company is at the forefront of revolutionizing the insurance industry through cutting-edge AI and Generative AI technologies. The mission-driven team is building an innovative platform that empowers insurers to optimize risk evaluation and decision-making, transforming manual workflows into fully automated digital processes. Cytora fosters a culture that values diversity and celebrates the uniqueness each person brings to work.