Head of Content

• Lead Paddle's editorial direction and narrative consistency across the business, combining editorial leadership, narrative ownership, and operational discipline. • Define how Paddle tells its story across long-form thought leadership, flagship reports, campaign content, executive messaging, and customer storytelling, ensuring every asset ladders up to brand, category positioning, and commercial priorities. • Lead and mentor a team of writers, set standards for quality and tone, and build the systems that make great content scalable and measurable. • Partner closely with Creative, Communications, Product Marketing, and Demand to ensure message coherence across channels and the moments that matter.

• Be a senior editor and storyteller with experience leading content in a B2B or SaaS environment. • Be strong at translating complex topics into clear, engaging, structured narratives for different audiences. • Bring experience managing writers and contributors, giving direct, constructive feedback that raises the bar. • Be a confident partner to cross-functional leaders, able to align teams around narrative and priorities. • Be a strong systems thinker who enjoys building processes that improve quality and efficiency. • Be comfortable balancing strategic leadership with hands-on writing and editing when needed. • Be a natural collaborator who builds strong relationships across creative, marketing, product, and leadership teams.

• Bring curiosity about AI and automation tools that help scale content creation, distribution, and insight. • Have owned flagship reports or executive thought leadership programmes. • Have built editorial governance, briefing, and QA systems from scratch. • Have managed freelance writers and external content partners.

• Define and lead Paddle's multi-format content strategy and roadmap, aligned to brand, category, and business objectives. • Own narrative clarity and consistency across long-form, campaign, executive, and customer content. • Lead and mentor a team of writers, elevating quality, tone, structure, and craft across all output. • Edit, review, and approve flagship assets and campaign content for clarity, accuracy, and impact. • Partner with Creative, Comms, PMM, and Demand to align narratives and ensure message pull-through across channels. • Support executive thought leadership and key company-wide messaging moments. • Build scalable systems, templates, and governance for planning, briefing, approvals, and QA, and manage freelance writers and external partners to extend capacity. • Establish and maintain editorial standards and tone-of-voice guidelines, track performance and outcomes, and leverage AI and automation to improve speed, quality, localisation, and content operations.

• Work digital-first, remotely, from one of Paddle's hubs, or a mix of both. • Take unlimited holidays. • Get 4 months' paid family leave regardless of gender. • Invest in your development through constant exposure to new challenges, an annual learning fund, and regular internal and external training.

Paddle offers SaaS companies a completely different approach to payment infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, Paddle acts as a Merchant of Record for its customers, taking away the pain of payment fragmentation in a way that's faster, safer, and cheaper. Backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North, Paddle serves over 6,000 software sellers across 245 territories globally.