Senior IT Engineer

• Own and resolve complex IT infrastructure incidents and service requests across a modern SaaS stack. • Administer and improve core platforms including Okta, Atlassian, Google Workspace, Microsoft 365, Jamf, Intune, HiBob, Torii, Jira Service Management, and 1Password. • Design and implement automations for onboarding, offboarding, access management, and device management workflows. • Strengthen asset and licence management data quality across Torii, Jamf, Intune, and Firstbase. • Create clear, AI-consumable documentation in Notion including runbooks, troubleshooting guides, and architectural context. • Partner with Security, People, Finance, Product Operations, and R&D to improve tooling and support scalable internal operations. • Identify opportunities to reduce toil and introduce safe AI-assisted workflows in IT.

• Have several years of experience in Corporate IT, Internal IT, Systems Engineering, or a similar hands-on role at a SaaS or technology company. • Have strong experience with identity and access management, ideally Okta administration. • Have strong experience with device management and endpoint operations across macOS and Windows, ideally using Jamf and Intune. • Have experience administering a broad SaaS environment and owning internal systems beyond frontline support. • Have solid ITSM foundations covering incident, request, change, and problem management. • Have experience with service desk and service management platforms, ideally Jira Service Management. • Have strong troubleshooting skills across identity, endpoints, applications, and corporate infrastructure. • Have experience improving workflows through automation, integrations, APIs, webhooks, or low-code tooling. • Communicate clearly in writing and verbally with both technical and non-technical stakeholders. • Bring a high level of ownership, good judgement, and a structured approach to problem-solving.

• Have advanced Atlassian or Jira Service Management experience including workflow design, asset schemas, or service operations optimisation. • Have experience with HRIS-to-IT integrations such as HiBob to Okta and broader user lifecycle design. • Have experience improving documentation systems and knowledge frameworks in tools like Notion. • Have scripting experience in Python, Bash, or PowerShell for automation, reporting, or systems integration.

• Act as an escalation point for IT Support and help ensure SLOs and OLAs are met. • Maintain and improve core internal platforms across identity, endpoint, productivity, and service management. • Design automations for IT workflows including onboarding, offboarding, and access management. • Improve the IT service management foundation including workflows, SLAs, asset data quality, and knowledge management. • Contribute to IT projects such as migrations, upgrades, and systems changes with a focus on low-risk execution. • Assess risk and improve tooling in partnership with cross-functional stakeholders. • Shape how IT supports the company's move toward more AI-enabled productivity.

• Work fully remotely from Germany, Ireland, Netherlands, Portugal, Spain, or the United Kingdom. • Join a team that values structured, low-toil, and well-documented internal operations. • Work alongside Security, People, Finance, and R&D on meaningful cross-functional projects. • Contribute to a company serving over 150,000 businesses and 500 million responses per year. • Be part of an equal-opportunity employer that celebrates diversity.

Typeform is a refreshingly different form builder helping over 150,000 businesses collect data through forms, surveys, and quizzes that people actually enjoy filling out. The IT team keeps Typeform running smoothly day to day, covering identity and access, endpoint management, SaaS administration, and employee productivity — and plays a key role in enabling safe AI adoption across the company.