Senior Customer Support Engineer

• Resolve technically complex customer cases and engineer solutions that help Vercel customers get the most out of the platform. • Troubleshoot issues alongside Engineering, identifying and driving fixes and mitigations. • Specialise in Vercel's v0 product area and act as a domain owner within the support team. • Mentor teammates and lead by example across a fully remote, globally distributed team. • Participate in an occasional weekend or holiday on-call rotation, scheduled in advance as part of Vercel's global coverage model. • If London-based, work from the office on Monday, Tuesday, and Friday; otherwise fully remote.

• Hands-on experience using Vercel and v0 as a platform. • Modern development and architecture experience in the AI or web space — e.g. building LLM-powered apps, web services, or production web applications. • Prior technical customer support experience: troubleshooting customer cases, writing clear solutions, and proactively problem-solving. • Strong written and verbal communication skills; able to explain complex systems clearly to a range of audiences. • Comfortable working with a fully remote, globally distributed team. • Willingness to participate in a weekend and holiday on-call rotation.

• Frontend development experience, particularly with React or Next.js. • Experience with technical writing for public documentation or developer education. • Experience automating workflows with agentic services.

• Solve technically complex support cases for Vercel customers across web and AI product areas. • Troubleshoot and partner with Engineering to identify root causes, drive fixes, and implement mitigations. • Develop and improve internal tools and scripts that increase team efficiency. • Own the v0 product domain within the support team and act as the go-to specialist. • Improve existing documentation and create new runbooks, guides, and internal processes. • Assist Customer Success Managers with Enterprise requests and escalations. • Partner with Product, Solutions, and Customer Success to provide guidance both internally and externally.

• Competitive compensation package, including equity. • Inclusive healthcare package. • Flexible time off. • Mentorship and event budget to build your network and skills. • Full equipment provided, plus a WFH budget to set up your home workspace.

Vercel is the agentic infrastructure company powering the next generation of the web. As the team behind Next.js, v0, and AI SDK, Vercel helps builders move from idea to production with speed, security, and exceptional developer experience. Trusted by companies like OpenAI, PayPal, Ramp, and Supreme, and used by millions of developers worldwide, Vercel is building the platform for a future where software is built, extended, and operated by agents.