IT Support Specialist, EMEA

• Serve as the dedicated IT presence across the EMEA region. • Independently manage day-to-day IT support for EMEA-based employees. • Be the primary support contact during regional business hours. • Operate with a high degree of autonomy, exercising strong judgment and professionalism when managing incidents and escalations.

• Have 5+ years of progressive IT Support experience including handling complex technical issues independently. • Have demonstrated ability to work autonomously in a distributed, remote-first organization. • Have strong experience supporting Mac environments in cloud-first companies. • Have hands-on administration experience with Google Workspace, Okta, and endpoint management tools, with Jamf preferred. • Have experience using ticketing systems such as Jira Service Management, Zendesk, or ServiceNow. • Have strong prioritization skills and the ability to manage competing demands across time zones. • Have excellent communication skills with confidence interacting with business stakeholders.

• Be comfortable being the primary IT support presence in-region. • Exercise good judgment and know when to escalate. • Remain calm and professional in high-pressure situations. • Take ownership of issues from intake through resolution. • Value structure, documentation, and operational consistency. • Want to be a strong senior contributor within a collaborative global team. • Be actively building fluency in emerging technologies like AI.

• Serve as the dedicated IT support resource for the EMEA region, ensuring a reliable and high-quality support experience for regional employees. • Provide Tier 1–3 technical support for hardware, software, networking, and SaaS tools, prioritizing EMEA while contributing to global support coverage. • Independently manage incidents, requests, and escalations during EMEA business hours, using sound judgment to determine when to involve IT leadership. • Support regional go-to-market and business teams by ensuring their technology environment is stable, secure, and efficient. • Manage the full employee technology lifecycle for EMEA users including onboarding, offboarding, access management, and asset tracking. • Administer and troubleshoot core collaboration and enterprise platforms such as Google Workspace, Slack, Zoom, Atlassian, and Okta. • Provision and maintain Mac endpoints using Jamf, ensuring compliance with company security standards. • Provide in-person IT support for the London office including maintenance of office A/V equipment. • Lead and contribute to scoped IT Operations projects and continuous improvement initiatives in partnership with the broader team. • Maintain clear documentation and knowledge base articles to support operational consistency.

Despite their low Trustpilot rating, we actually love using Webflows products and are convinced they are a great place to work at. We love how they have democratised web development, enabling anyone to build beautiful, professional websites without writing code. Founded in 2013, Webflow is now valued at $4 billion and serves over 200,000 customers across 190 countries. What stands out to us is their genuine remote-first culture: the team is distributed, communication is async-first, and employees report healthy restrictions around working hours. Employees consistently describe the team as collaborative, low-ego, and highly autonomous. Founder Vlad Magdalin stepped into the Chief Innovation Officer role, while experienced executive Linda Tong took over as CEO, signalling a company that is maturing while remaining focused on innovation. If you want to help shape the future of the web while working with talented people in a flexible, people-centred environment, Webflow gives you that opportunity.

• Receive equity (RSUs) in the growing, privately held company. • Access comprehensive medical, dental, and vision plans with Webflow covering most premiums. • Enjoy 12 weeks of paid parental leave for all parents plus 6+ weeks of additional paid leave for birthing parents. • Take flexible vacation, paid holidays, and access a sabbatical program. • Utilize mental health resources including therapy and coaching. • Benefit from global retirement savings support. • Receive monthly stipends for work and wellness expenses. • Be eligible for the annual WIN bonus program.

Webflow is building the world's leading AI-native Digital Experience Platform as a remote-first company built on trust, transparency, and creativity. The company empowers teams from entrepreneurs to global enterprises to design, launch, and optimize for the web without barriers. Webflow believes the future of the web and work is more open, creative, and equitable. Equality is a core tenet of the culture, committed to building an inclusive global team representing diverse backgrounds, perspectives, beliefs, and experiences.