Product Operations Manager, Payments & Open Banking

• Scale Monzo core payments offering by building robust, efficient, and globally-scalable operational processes. • Focus on key payment schemes including Faster Payments, Bacs, and Open Banking. • Manage vital external partnerships and collaborate with cross-functional partners to ensure every payment works seamlessly. • Act as the voice of the customer and an essential ambassador for the Customer Operations team.

• Have deep domain expertise in UK payment systems and schemes, particularly Faster Payments, Bacs, and Open Banking. • Have a proven ability to build and scale robust, complex operational systems. • Have experience managing vital external partnerships and suppliers and collaborating effectively with cross-functional teams to drive alignment. • Have strong strategic and analytical skills enabling data-driven decisions, balancing short and long-term trade-offs, and managing complex multi-stakeholder projects. • Have a proactive, self-starting mindset with a strong sense of ownership and be comfortable engaging with the technical details of systems alongside engineering teams.

• Have experience working in fintech or digital banking. • Have experience with international payments expansion. • Have experience with Customer Operations or support process optimisation. • Have familiarity with payment regulation and compliance requirements.

• Take complete ownership of all operational processes, building, managing, and scaling the systems, practices, and tools that ensure the team can safely and efficiently move money. • Dive into data to collaboratively analyse customer problems and process inefficiencies, prioritising and proposing solutions that optimise customer outcomes. • Set up new external partnerships and manage the performance of existing suppliers and third-party relationships. • Work closely with Customer Operations partners to optimise support and streamline internal processes. • Collaborate with cross-functional product teams to develop and expand the payments offering.

We have been Monzo customers for years and have always loved their beautiful, simple app UI. We believe their product has a positive impact on millions of customers, motivating them to be more conservative with their spending and helping them save money. Monzo, as a company, has consistently grown over the past 10 years and is known for its strong company culture, generous benefits, and leadership that strives to be truly transparent and cares about its colleagues. It is a company that helps you advance your career and grow as a professional, working with great teams. If you like to join a thriving, upcoming bank and help millions of customers lead a financially sound life, Monzo gives you the opportunity to push ahead.

• Earn £40,400 to £55,000 plus benefits. • Work fully remote within the UK with ad hoc meetings in London. • Receive a MacBook and extra support for work-from-home setup. • Receive a £1,000 annual learning budget for books, training courses, and conferences. • Benefit from flexible working hours and trust-based scheduling.

Monzo is a digital bank on a mission to make money work for everyone. The Payments Collective sits at the heart of Monzo, responsible for all products and services that move money. Product Operations spans the breadth of Payments, ensuring the team and its products operate efficiently and to a high standard, helping safely scale to millions of users in the UK and internationally.