Senior Collections Advisor

• Take on the Senior Collections Advisor role, balancing credit and conduct risk while focusing on the right outcomes for customers based on their individual circumstances. • Work as part of a small but rapidly expanding team in the Milton Keynes office, with 3 days a week there and flexibility on the other 2, plus a fully expensed trip to the central London office once a month. • Follow documented procedures consistently to ensure all customers are treated fairly and receive appropriate outcomes. • Update account details, maintain accurate records, and escalate cases to senior staff where needed. • Identify and support customers who may show signs of vulnerability.

• Bring experience as a customer-facing advisor, confident dealing with customers in arrears with credit products. • Understand FCA regulation, including CONC7 and DPA requirements. • Bring awareness of the broad range of debt solutions, such as payment arrangements, DMPs, IVAs, Trust Deeds, DROs, and Breathing Space. • Understand customer vulnerability and how to identify and manage it. • Work comfortably with statements and ledgers, interpreting transactions to resolve customer queries. • Be familiar with Microsoft Office products, including Word, Excel, and Teams. • Bring very strong attention to detail and a high regard for consistency. • Be a strong team player who helps deliver tasks within team SLAs. • Be familiar with KPIs, targets, and quality assurance requirements.

• Have experience with dialler software or omni-channel support tools. • Have worked with Open Banking-based affordability software. • Have dealt with third-party partners such as field suppliers, debt collection agencies, or insolvency portfolio managers. • Bring experience in a fintech or high-growth lending environment.

• Handle multiple live customer chats at once. • Receive and make telephony calls from customers needing assistance with their loans. • Support omni-channels including live web chat, email, SMS, and phone (inbound and outbound), including dialler software. • Assess customer affordability using industry-leading Open Banking software. • Agree and set affordable payment plans with customers. • Process cases on the systems when customers advise they're pursuing alternative debt solutions, and set promises to pay received through digital channels. • Deal with third-party partners such as field suppliers, debt collection agencies, and insolvency portfolio managers. • Think analytically and contribute suggestions and ideas as part of continuous improvement.

Abound is one of the most exciting fintech stories in the UK right now. In just five years, the co-founders have built a profitable, fast-growing lending platform that was named the UK's number one fastest-growing tech company by The Sunday Times in 2026, with nearly 500% annual revenue growth. The company generated £69 million in revenue and £9 million in profit before tax in 2024, which is remarkable given that, among the top 15 high-growth UK companies tracked by Sifted, Abound was the only profitable one. They have secured £2.2 billion in lending capacity from Citi, Deutsche Bank, Waterfall, and others, and have been listed among the top 250 global fintechs by CNBC. What makes Abound especially interesting as a place to work is the leadership pedigree: Gerald Chappell was previously a Partner at McKinsey and EY, where he led digital lending and credit analytics solutions globally, while Dr Michelle He was a Director at EY with a PhD in machine learning. The broader leadership team brings experience from Goldman Sachs, Citi, Airbnb, and other major institutions. The UK Glassdoor entity sits at 4.6/5, with every single employee recommending it to a friend. What comes through in reviews is the flat structure, data-driven culture, quick career progression, and the chance to learn directly from seriously experienced leaders. Everyone gets equity ownership, a 30-day paid sabbatical after 4 years, a free WellHub membership, and plenty of team socials. A couple of things worth knowing: some Glassdoor reviews flag high targets and performance pressure, and Abound runs a hybrid model from its London offices rather than being fully remote. That said, if you want to be part of a profitable, rapidly scaling UK fintech where your work has a real impact on making credit fairer for millions of people, Abound is a brilliant place to do it.

• Earn a salary of £32,000–£35,000 with a performance bonus of up to 20%. • Own a piece of the company through equity. • Work hybrid, with 3 days a week in the Milton Keynes office and a fully expensed trip to central London once a month. • Take 25 days' holiday a year, plus 8 bank holidays. • Use 2 paid volunteering days each year. • Take a one-month paid sabbatical after 4 years. • Access an employee loan. • Enjoy free gym membership. • Tap a team wellness budget to be active together, whether that's a yoga class, a tennis lesson, or bouldering.

Abound is redefining consumer lending in the UK and beyond, using advanced AI and Open Banking data to make fair, affordable personal finance available to more people. Rather than relying on credit scores alone, it looks at each customer's full financial picture — how much they spend and what they can afford to repay. The approach works at scale: Abound has issued over £1.3bn in loans with market-leading credit performance, seeing three defaults for every ten the industry expects, and reached profitability just 2.5 years after launch. Backed by £2bn+ of funding from investors including Citi, GSR Ventures, and Deutsche Bank, it's recognised as one of Europe's fastest-growing fintechs and is now expanding into new markets and product lines.