Head of Account Expansion & Success, EMEA

• Own the full post-sale revenue motion across three of Canva's acquired businesses: Leonardo AI, Flourish, and Remove.bg. • Lead the team, own the number, and shape how Canva's Enterprise Solutions Business Unit grows. • Build a unified commercial engine across renewals, expansions, and commercial negotiations. • Drive the Canva Paper migration for existing customers, maintaining commercial continuity through the transition. • Flexible working — in-office, hybrid, or remote — based out of Canva's London hub.

• Owns a number and knows how to grow it — renewals, expansions, and NRR are your primary metrics, not health scores. • Has led post-sale or renewal teams in SaaS, ideally across multiple products or customer segments, with a track record of driving growth. • Strong commercial negotiation skills and executive presence, comfortable in front of enterprise customers and in internal commercial discussions. • Has built operating models from scratch before — playbooks, forecasting, tooling, and team capability in a high-growth, ambiguous environment. • Has navigated product transitions or platform migrations with commercial accountability and customer-facing ownership. • Collaborative operator who can align regional sales, product, and finance teams around shared goals and joint pipeline.

• Experience managing post-sale teams across multiple regions — EMEA, AMER, and APJ. • Familiarity with SFDC and Gong or similar commercial tooling. • Background working within an acquired business or newly formed business unit inside a larger company.

• Own the post-sale revenue number across Leonardo AI, Flourish, and Remove.bg — renewals, expansions, and commercial negotiations. • Lead and develop a team of CSMs and AEs across EMEA, AMER, and APJ, building a culture that is commercially sharp and customer-focused. • Establish a commercial operating rhythm — pipeline reviews, renewal forecasting, and expansion plays tied to revenue outcomes. • Drive the Canva Paper migration for existing customers, capturing upsell opportunities through the transition. • Partner with Regional Sales leaders and the BU Lead on account strategy, co-sell motions, and multi-threading across the Canva and Fleo portfolio. • Build scalable CS playbooks, tooling, and metrics designed to outlast the current build phase and support future Canva acquisitions.

• Equity packages so you share in Canva's success. • Inclusive parental leave policy that supports all parents and carers. • Annual Vibe & Thrive allowance for wellbeing, social connection, and office setup. • Flexible leave options to recharge and support you personally. • Flexible working arrangements — in-office, hybrid, or remote. • Virtual interview process.

Canva's Enterprise Solutions Business Unit is home to its acquired businesses — Leonardo AI, Flourish, and Remove.bg — managing over $20M in annual recurring revenue across three distinct product lines. The team is small, focused, and building the shared infrastructure and unified commercial narrative needed to scale Canva's enterprise business.