Staff User Researcher, Wealth

• Help people navigate the most complex and high-stakes parts of their financial lives as a Staff User Researcher embedded in Monzo's Wealth Collective. • A hybrid leader role: world-class mixed-methods practitioner and supportive line manager for a high-performing researcher. • Identify the most important research questions for Monzo, flexing focus between teams and domains to maximise impact. • Communicate actionable user insights with such clarity that they consistently shape strategy across the organisation. • London, Cardiff, or fully remote within the UK, with ad hoc meetings in London.

• Experience as a high-performing individual contributor in a product-led environment. • Expert-level mixed-methods research practitioner, recognised as an authority in your field. • Proactively sets the conditions for others to deliver in ambiguous or changing contexts, both within squads and across the organisation. • Solves systemic issues caused by complexity, making things better for those who come after you. • Visible role model for respectfully driving positive customer and business outcomes, even under challenging team circumstances. • Takes responsibility for growing research teams — identifying where new skillsets are needed and creating conditions for success. • Passion for mentoring and coaching user researchers.

• Experience researching wealth, savings, investment, or pensions products. • Background pioneering new research approaches beyond standard methodologies. • Experience working across multiple squads or collectives simultaneously as a senior individual contributor.

• Have a demonstrable and significant positive impact on customer outcomes across the Monzo experience, both directly and indirectly. • Influence Monzo's north star metrics and commercial outcomes through research. • Prioritise the biggest opportunities for research impact and help others do the same. • Identify the most important research questions for Monzo, flexing focus between teams and domains. • Choose the right research method, pioneering new approaches to complex projects and levelling up team capabilities. • Shape projects and strategies that balance pace, quality, and breadth of focus, delegating to others where appropriate. • Draw on a range of data sources and work closely with cross-discipline leaders to answer the most important questions. • Communicate actionable user insights with clarity so they are consistently used to define strategy across the organisation. • Partner closely with leaders beyond your discipline and model better ways of cross-functional working. • Translate insights and Monzo's strategic direction into clear, actionable plans for the teams you work with.

We have been Monzo customers for years and have always loved their beautiful, simple app UI. We believe their product has a positive impact on millions of customers, motivating them to be more conservative with their spending and helping them save money. Monzo, as a company, has consistently grown over the past 10 years and is known for its strong company culture, generous benefits, and leadership that strives to be truly transparent and cares about its colleagues. It is a company that helps you advance your career and grow as a professional, working with great teams. If you like to join a thriving, upcoming bank and help millions of customers lead a financially sound life, Monzo gives you the opportunity to push ahead.

• Salary of £103,000–£140,000 depending on experience, plus performance-based incentive awards. • Visa sponsorship available. • Relocation support to the UK available. • Flexible working hours — work in a way that fits your life. • £1,000 learning budget each year for books, training courses, and conferences. • Full home working setup provided, including a MacBook. • London, Cardiff, or fully remote within the UK, with ad hoc meetings in London.

Monzo is on a mission to make money work for everyone. Its User Research team of 30+ individual contributors is embedded across collectives including Core Banking, Business Banking, and Wealth, working cross-functionally with Product Design, Product Management, and Engineering to deeply understand customers and shape product strategy.