Operations Product Manager

• Spot inefficiency in operational processes across customer service and collections, build the case for automating it, and then make it happen. • Bridge business needs with engineering execution, turning messy real-world problems into clean, impactful solutions. • Take on a high-impact role for someone early in their career who's exceptionally curious and operates with real autonomy. • Base yourself in London, with some time spent at the operational centre in Milton Keynes (1–2 days a week).

• Bring 3–5 years of experience across some mix of project management, lending operations, customer service, loan collections, AI agents, and Python — you don't need all of it, just the drive to connect the dots. • Stay ruthlessly organised and driven to get things done at pace by connecting the dots. • Communicate well, clearly articulating the problem statement, tasks, dependencies, and objectives. • Stay genuinely curious about how lending works, willing to get hands-on and get things done.

• Come from a management consulting background, for example an engagement manager who has delivered technology projects and is ready to go deeper into custom ops. • Have hands-on experience with AI agents or prompt engineering. • Bring Python skills for building or testing automation. • Have worked in lending operations, customer service, or collections.

• Identify high-impact automation opportunities across customer service and collections, working directly with business leads to map the inefficiencies that matter most. • Build the business case — quantify impact, prioritise ruthlessly, and turn messy operational problems into clear engineering requirements. • Get hands-on and co-build the solution, from prompt engineering for AI agents to designing test cases and success criteria, such as the accuracy of an AI email classifier or automated customer contact flows. • Lead cross-functionally without authority, aligning customer service, collections, product, and engineering around a shared outcome and navigating competing priorities. • Present clearly to C-suite and beyond on progress, outcomes, and how AI is making Abound faster, fairer, and sharper.

Abound is one of the most exciting fintech stories in the UK right now. In just five years, the co-founders have built a profitable, fast-growing lending platform that was named the UK's number one fastest-growing tech company by The Sunday Times in 2026, with nearly 500% annual revenue growth. The company generated £69 million in revenue and £9 million in profit before tax in 2024, which is remarkable given that, among the top 15 high-growth UK companies tracked by Sifted, Abound was the only profitable one. They have secured £2.2 billion in lending capacity from Citi, Deutsche Bank, Waterfall, and others, and have been listed among the top 250 global fintechs by CNBC. What makes Abound especially interesting as a place to work is the leadership pedigree: Gerald Chappell was previously a Partner at McKinsey and EY, where he led digital lending and credit analytics solutions globally, while Dr Michelle He was a Director at EY with a PhD in machine learning. The broader leadership team brings experience from Goldman Sachs, Citi, Airbnb, and other major institutions. The UK Glassdoor entity sits at 4.6/5, with every single employee recommending it to a friend. What comes through in reviews is the flat structure, data-driven culture, quick career progression, and the chance to learn directly from seriously experienced leaders. Everyone gets equity ownership, a 30-day paid sabbatical after 4 years, a free WellHub membership, and plenty of team socials. A couple of things worth knowing: some Glassdoor reviews flag high targets and performance pressure, and Abound runs a hybrid model from its London offices rather than being fully remote. That said, if you want to be part of a profitable, rapidly scaling UK fintech where your work has a real impact on making credit fairer for millions of people, Abound is a brilliant place to do it.

• Own a piece of the company through equity. • Work hybrid, with 3 days a week in the office (1–2 of those in the Milton Keynes office). • Take 25 days' holiday a year, plus 8 bank holidays. • Use 2 paid volunteering days each year. • Take a one-month paid sabbatical after 4 years. • Access an employee loan. • Enjoy free gym membership. • Tap a team wellness budget to be active together, whether that's a yoga class, a tennis lesson, or bouldering.

Abound is redefining consumer lending in the UK and beyond, using advanced AI and Open Banking data to make fair, affordable personal finance available to more people. Rather than relying on credit scores alone, it looks at each customer's full financial picture — how much they spend and what they can afford to repay. The approach works at scale: Abound has issued over £1.3bn in loans with market-leading credit performance, seeing three defaults for every ten the industry expects, and reached profitability just 2.5 years after launch. Backed by £2bn+ of funding from investors including Citi, GSR Ventures, and Deutsche Bank, it's recognised as one of Europe's fastest-growing fintechs and is now expanding into new markets and product lines.