Senior Manager, Support Engineering (EU)

• Lead and evolve the high-performing Support Engineering team in Europe at a critical moment of growth. • Scale systems, develop new capabilities, and ensure enterprise customers continue experiencing world-class technical support. • Combine operational rigour with strong technical credibility and people leadership.

• Be based in London, UK. • Have 5 or more years in technical support or engineering environments with 3 or more years leading frontline technical teams. • Have experience operating in enterprise or high-SLA environments. • Have a strong technical foundation in JavaScript and TypeScript and modern web frameworks like Next.js. • Have a proven ability to improve support systems not just manage ticket volume. • Be comfortable leading high-pressure escalations with clarity and composure. • Be a skilled communicator who can translate technical complexity into clear customer and executive updates. • Be a data-informed decision maker who uses metrics to guide improvements. • Be energised by ambiguity and growth environments with a bias toward ownership and action. • Have passion for helping others be successful and fulfil their potential.

• Have experience with AI and automation to increase internal leverage and execution velocity. • Have experience building feedback loops between support, product, and engineering teams. • Have experience with content management systems or headless CMS platforms. • Have experience scaling support operations during high-growth phases.

• Lead and develop a high-performing Support Engineering team in Europe setting clear expectations, coaching for growth, and fostering psychological safety. • Own SLA adherence and operational health ensuring predictable high-quality support for enterprise customers. • Evolve and implement a data-driven support operating model to scale with company growth. • Act as a calm escalation leader during high-severity incidents coordinating across teams and communicating clearly with customers. • Build strong feedback loops with Product and Engineering translating customer issues into structured actionable insights. • Improve support infrastructure, tooling, workflows, and documentation to reduce repeat issues and increase team efficiency. • Partner closely with Customer Solutions and Sales to support enterprise accounts and complex customer initiatives. • Operate as a player and coach diving into complex technical issues to unblock customers and model quality. • Use AI and automation to increase internal leverage and execution velocity while maintaining high quality standards.

• Join a company backed by $85M Series C from GP Bullhound, ICONIQ Growth, Threshold Ventures, Heavybit, and Shopify. • Work in a positive, flexible, and trust-based environment that encourages long-term professional and personal growth. • Access comprehensive health plans and perks. • Benefit from a healthy work-life balance that accommodates individual and family needs. • Receive competitive salary and stock options. • Work remotely from London.

Sanity is building the future of AI-powered Content Operations. The AI Content Operating System gives teams the freedom to model, create, and automate content the way their business works. Companies like SKIMS, Figma, Riot Games, Anthropic, Nordstrom, and Morningbrew use Sanity to power and automate their content operations. Sanity is a 200+ person company backed by $85M in Series C funding.