Delivery Manager

• Join the Customer Success team to coordinate work efficiently across the organisation as part of a mission to transform the insurance industry through AI. • Manage two projects simultaneously, playing a key role in helping customers fully realise the potential of the platform. • Champion Agile and Lean practices while coaching teams and building agile capabilities.

• Have proven experience in Agile project management demonstrating successful implementation of methodologies. • Have excellent problem-solving and critical-thinking skills, addressing challenges proactively. • Have a track record of managing multiple projects simultaneously ensuring timely delivery. • Collaborate effectively with stakeholders at all levels. • Have a strong understanding of technology and its applications, especially in AI and Data Science products. • Have a continuous learning mindset staying abreast of industry trends in Agile practices. • Be adaptable to a fast-paced and evolving work environment. • Be fluent in English and able to write and speak multiple languages such as German, French, Dutch, or Swedish.

• Have successful remote working experience. • Hold an Agile certification such as CSM, TKP, KMP, or KCP. • Have experience with distributed teams and AI or Data Science products. • Have familiarity with the insurance industry.

• Champion Agile and Lean best practices, coach teams, and visualise organisational work. • Communicate effectively across technical and non-technical boundaries, building trust and authenticity. • Optimise team flow, address issues, and build agile capabilities within the team. • Lead continual planning processes extending beyond product delivery to post-launch support and benefits realisation. • Identify and rectify issues in team dynamics, engage in effective feedback, and connect day-to-day work with the product vision. • Understand and contribute to different phases of product delivery, working with Customer Success and Product Lead for continuous improvement. • Manage a business analyst and a Customer Engineer.

Do you want to work alongside some of the smartest ML, AI and software engineers in a supportive environment? Do you want to have a global positive impact on an essential insurance industry, want to truly learn as much as possible and sharpen your skills? Founded in 2014 in Cambridge, we believe Cytora is the perfect company if you want to work in one of the leading digital risk processing platforms in the world. With Cytora, global insurers such as Allianz, Beazley, and Chubb can digitise risk data at scale, turning unstructured information into structured, decision-ready formats. This helps them be more specific in measuring risk and providing insurance they feel comfortable with. In case you want to help the insurance industry measure better and more efficiently while working with some of the smartest people in the space, then Cytora is the place to be.

• Receive a competitive salary. • Work remotely with flexible working arrangements. • Access professional development opportunities including attending industry conferences. • Receive health insurance. • Attend annual company retreats.

Cytora, now an Applied Systems company, is transforming how insurers and brokers connect, operate, and grow. At the forefront of revolutionising the insurance industry through cutting-edge AI and Generative AI technologies, the team is building an innovative platform that empowers insurers to optimise risk evaluation and decision-making, transforming manual workflows into fully automated digital processes.