Community Support Specialist, Weekend

• Be the voice of Figma ensuring the community has an exceptional experience across public platforms and touchpoints. • Engage with customers both directly and publicly across the community forum, social media, and other channels. • Work a weekend cover schedule of either Wednesday to Sunday or Saturday to Wednesday.

• Have 2 or more years of experience working in a support or community environment for a technical SaaS product. • Have good technical capability and written communication skills with the ability to turn complex ideas into easily understood concepts. • Demonstrate a bias toward action and responsiveness. • Maintain high attention to detail while prioritising tasks by urgency. • Listen to customer feedback and respond effectively in public forums or directly with users. • Adapt quickly and thrive in the fast-evolving pace of startup environments.

• Have experience with design tools such as Figma. • Have experience moderating online communities at scale. • Have experience crafting support content such as FAQs and product announcements. • Have experience with social media monitoring and engagement.

• Monitor community and social platforms including the community forum, X, and Reddit and handle escalations. • Provide outstanding technical support for new and experienced Figma users on community and social platforms. • Help moderate and organise the community forum making sure it stays a healthy and safe space for the global community. • Identify trends and areas of improvement for the community forum and other community support initiatives. • Collect and prioritise customer feedback into meaningful recommendations for product and research teams. • Work with the Technical Quality Support team to report and escalate technical issues. • Close the feedback loop with users when bugs are resolved and feature requests are implemented. • Craft detailed easy-to-understand support content such as FAQs, product launch announcements, and internal documentation.

• Join a platform that helps teams bring ideas to life used by teams worldwide. • Shape the future of design and collaboration. • Work from the London hub in a hybrid arrangement.

Figma is growing its team of passionate creatives and builders on a mission to make design accessible to all. The platform helps teams bring ideas to life whether brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world.