Knowledge & Enablement Specialist

• Build and maintain the content and learning experiences that support customer adoption at the world leading AI video platform. • Work at the intersection of content development, knowledge management, product education, and enablement operations. • Turn complex product and workflow changes into clear, usable, well-structured experiences for customers and internal teams.

• Have experience creating customer-facing learning, enablement, or product education content. • Have experience publishing and maintaining content in an LMS or Academy environment. • Have strong writing and information design skills with the ability to simplify complex workflows clearly. • Have strong QA habits and attention to detail across links, metadata, structure, and learner flow. • Have experience working cross-functionally with Product, Support, Customer Success, and SMEs. • Have a data-informed approach to iteration using feedback and simple signals to improve what you ship. • Have strong product curiosity and the ability to become a credible Synthesia power user.

• Have experience in B2B SaaS, customer education, or scaled self-serve enablement. • Have experience working across Academy, help centre, and in-app education surfaces. • Have familiarity with taxonomy, content audits, or information architecture. • Have experience using Synthesia or other AI-powered content creation tools. • Have experience supporting webinars, live sessions, or virtual facilitation. • Have additional proficient language skills in French, German, or Spanish.

• Create, publish, and maintain customer-facing Academy content, modules, paths, and supporting learning experiences. • Ensure Academy content is structured clearly, tagged correctly, QA'd thoroughly, and published with a consistently high quality bar. • Improve learner flow and findability through better naming, placement, sequencing, navigation, and cross-linking. • Translate product workflows, feature changes, and customer use cases into clear accurate engaging Academy content. • Create learning assets across formats including written guidance, modules, video, demos, and supporting multimedia. • Run strong QA before publish including metadata, links, learner flow, structure, and accuracy checks. • Keep Academy content current through refreshes, version control, update logs, and proactive identification of stale material. • Track learner feedback and basic performance signals to identify where content or structure can improve. • Work closely with Product, Customer Success, Support, Revenue Enablement, and SMEs to keep content aligned with the product and real user needs. • Use AI tools thoughtfully to accelerate drafting, structuring, and iteration while maintaining a high quality bar.

• Join a $4 billion AI video platform backed by over $530 million in total funding. • Work at a company used by over 90% of the Fortune 100. • Work remotely from the UK with offices in London, Berlin, and Paris. • Join a fast-moving high-trust environment where enablement is treated as a real product experience.

Synthesia is the world leading AI video platform for business used by over 90% of the Fortune 100. Founded in 2017 and headquartered in London, the company develops products to enhance visual communication and enterprise skill development. Following the Series E round raising $200 million, the valuation stands at $4 billion with total funding exceeding $530 million.