Engineering Manager - AI Agents

• Own the technical roadmap for Eliza — Lottie's live AI voice agent for care home enquiries — and take it from proven prototype to category-defining product. • Code alongside the team in a genuinely hands-on leadership role, building and line managing a small team of product engineers. • Work at the intersection of product and engineering, sharing the product hat with the GM and reporting to the CPTO. • Solve hard AI engineering problems including eval frameworks, LLM economics, token cost management, latency trade-offs, and responsible automation at scale. • Deepen Eliza's integration with Found, and expand beyond voice into live chat and email enquiry handling.

• Have 7+ years of hands-on software engineering experience including leading technical decisions and mentoring engineers. • Have real experience building with LLMs including prompt engineering, eval frameworks, and observability. • Be extremely product-minded — focused on impact and decreasing the cost of change, not just shipping features. • Know when to use duct tape and when to build for scale — comfortable shipping MVPs and iterating based on real usage. • Use Claude Code and AI-assisted workflows as a natural part of how you work. • Have built something from 0 to 1 and worked effectively in cross-functional teams. • Be a self-starter who thrives with many unknowns and provides clarity under ambiguity.

• Have experience building voice agents or conversational AI systems in production. • Have experience managing LLM economics at scale including model selection and token cost optimisation. • Have experience building responsible AI systems with escalation logic, confidence thresholds, and trust-first design. • Have experience integrating AI agents with CRM or operational systems.

• Own Eliza's technical roadmap and shape what the AI agents product line becomes. • Code alongside the team and hold a high bar on both speed and quality. • Build, lead, and grow a team of product engineers. • Design and implement eval frameworks to measure and improve response quality, accuracy, and emotional tone at scale. • Manage LLM economics including token costs, latency trade-offs, and model selection. • Deepen Eliza's integration with Found — real-time availability, CRM data, and booking flows. • Expand Eliza's capabilities from voice into live chat and email enquiry handling.

Lottie is solving one of the UK's most pressing social challenges: helping families navigate the stressful, confusing process of finding later life care. Founded by two brothers out of their own frustrating experience, Lottie has grown from a half-broken website launched to meet an investor deadline into the UK's highest-rated care-finding service, backed by Accel and General Catalyst, early backers of companies like Airbnb, Meta, and Spotify. The company has raised more than £25 million, reached 10 million users, and now has a team of 70+ people. Glassdoor tells a remarkable story: 4.9/5 from 27 reviews, with 100% of employees recommending it to a friend. Reviewers consistently highlight the team's kindness, mission-driven culture, and clear career progression. Lottie also offers genuinely good benefits for a startup: private healthcare via Bupa, EMI share options, a 3-night digital detox through Unplugged, 26 days holiday (increasing with tenure), and work-from-anywhere for up to 3 weeks per year. The main thing to be aware of is that this is a fast-paced startup environment with ambitious targets, which some reviewers note is not for everyone. But if you want to do meaningful work that directly helps families during some of the most difficult moments of their lives, while working alongside genuinely kind and talented people, Lottie is a brilliant place to do that.

• Earn £95,000–£125,000 depending on experience and seniority. • Receive a very generous EMI equity share offering. • Take 26 days holiday plus bank holidays. • Work in a hybrid pattern with two core office days per week at London Bridge. • Own a live AI product end to end with a clear path to defining what it becomes. • Join one of the UK's fastest-growing startups backed by Accel and General Catalyst.

Lottie is changing how the UK finds, manages, and pays for care. Over 10 million people have used the platform, 1,000+ care homes run on Lottie's software, and the company has raised £25m+ from Accel, General Catalyst, and Kindred. Eliza is Lottie's AI voice agent for care home enquiries — already live in 50 pilot homes, reducing missed calls from 53% to 0%. This Engineering Manager role owns taking Eliza from live prototype to category-defining AI product.