SMCR Lead / Manager

• Act as Starling's ultimate subject matter expert for the Senior Managers and Certification Regime (SMCR), ensuring robust regulatory compliance and a strong culture of individual accountability. • Own the full SMCR framework — from maintaining the Management Responsibilities Map and Statements of Responsibilities to coordinating annual Fitness and Propriety reviews for SMFs, NEDs, and Certified employees. • Partner closely with Senior Management Functions, the People Team, Legal, and Compliance to embed the regime into business-as-usual processes. • Support Board-level executives and SMFs in evidencing their oversight and decision-making through the "reasonable steps" framework. • Hybrid role based in London.

• Deep, hands-on experience managing FCA and PRA SMCR frameworks within a banking or financial services environment. • Proven track record working directly with and supporting Board-level executives and SMFs. • Highly familiar with FCA Connect, the FCA Handbook, and the PRA Rulebook. • Experience handling sensitive matters calmly and professionally, such as conduct rule breaches or complex Fitness and Propriety assessments. • Experience managing entire certification lifecycles, tracking individuals in scope, and delivering impactful SMCR training. • Outstanding written and verbal communication skills with the ability to influence and guide senior stakeholders. • Exceptional organisational, project management, and time management skills with an unwavering attention to detail.

• Experience preparing and submitting regulatory notifications via FCA Connect. • Background collaborating with People teams to embed regulatory requirements into onboarding, performance management, and disciplinary processes. • Experience conducting horizon scanning and advising senior stakeholders on evolving SMCR or wider regulatory developments.

• Maintain and oversee the Management Responsibilities Map, Statements of Responsibilities, Delegations, and Handover processes to ensure accuracy and compliance. • Coordinate the annual Fitness and Propriety reviews for SMFs, Non-Executive Directors, and Certified employees. • Oversee the "reasonable steps" framework, guiding SMFs to evidence their oversight and decision-making. • Manage all SMCR-related processes for joiners, internal role moves, and leavers. • Prepare and submit regulatory forms and notifications to Compliance for submission via FCA Connect. • Collaborate with the People Team to embed SMCR into onboarding, performance management, and disciplinary processes. • Deliver engaging SMCR training sessions across the business. • Maintain a flawless audit trail for internal and external reviews. • Monitor evolving regulatory developments and advise key stakeholders on implications.

• 25 days holiday plus public holidays taken whenever works best for you. • An extra day's holiday on your birthday. • Annual leave increases with length of service, with the option to buy or sell up to five extra days. • 16 hours paid volunteering time per year. • Salary sacrifice, company-enhanced pension scheme. • Life insurance at 4x salary. • Private Medical Insurance with VitalityHealth, including mental health support and cancer care. • Generous family-friendly policies. • Access to Cycle to Work and salary-sacrificed gym partnerships.

Starling Bank is the UK's first and leading digital bank, on a mission to fix banking. Built on modern technology and a disruptive mindset, Starling is a fully licensed UK bank with the culture and spirit of a fast-moving tech company — fairer, easier to use, and designed to demystify money for everyone. Over four million accounts, thousands of employees, and seven consecutive years as a Which? Recommended Provider.