• Provide advisory and hands-on-keyboard implementation services for enterprise customers within Cloudflare’s Professional Services team.
• Execute technical solutions to ensure customers maximize value from Layer 7 security and performance products.
• Lead post-sales technical delivery, including migrations and complex infrastructure integrations.
• Serve as a subject matter expert in WAF, DDoS protection, Bot Management, and API Gateway technologies.
📋 Job Requirements
• Possess 5+ years of experience in customer-facing technical roles such as Implementation Engineer or Solutions Architect.
• Demonstrate deep knowledge of the OSI model and protocols including TCP/IP, TLS, DNS, and HTTP.
• Maintain 3+ years of specific experience with L7 migrations, CDN, WAF, and certificate management.
• Exhibit proficiency in scripting languages like Python, JavaScript, or Bash.
• Demonstrate working experience with Infrastructure as Code tools, specifically Terraform.
• Show the ability to manage technical projects, meet tight deadlines, and prioritize competing demands.
🌟 Nice-to-have
• Fluency in a second regional European language in addition to English.
• Proven experience in producing high-level (HLD) and low-level (LLD) design documentation.
• Advanced understanding of performance protocols like HTTP/3 and TLSv1.3.
• Familiarity with gathering complex business requirements to build custom automation scripts and procedures.
🎯 Responsibilities
• Plan and deliver organized migration and implementation services for global enterprise customers.
• Gather technical requirements and use cases to produce Solution Designs, databuilds, and test plans.
• Implement environment changes following customer change management processes and provide CPE configuration guidance.
• Troubleshoot implementation issues and collaborate with Engineering for technical escalations.
• Build operational assets including templates, automation scripts, and best practice procedures.
• Participate in knowledge-sharing activities and contribute to internal and external technical documentation.
• Support customers occasionally during weekends for business-critical changes outside standard hours.
About Cloudflare
😃 What Cloudflare offers
• Participate in a mission-driven organization dedicated to building a better, faster, and more secure Internet.
• Join a culture recognized by Entrepreneur Magazine and Fast Company for innovation.
• Benefit from a diverse and inclusive environment that prioritizes potential and continuous learning.
• Access opportunities to work on high-impact projects like Galileo and the Athenian Project.
• Receive support for professional growth and development throughout your tenure.
• Engage in flexible working arrangements including hybrid and remote options in the UK and Portugal.
💖 What makes Cloudflare unique
Cloudflare runs one of the world’s largest networks, powering millions of websites and protecting them from attacks without requiring hardware or code changes. With a soul for protecting the free and open Internet, Cloudflare provides critical security services to journalism, civil society, and government entities. The company is committed to privacy, transparency, and building a secure foundation for the global web.